CSS offers a self-diagnosis tool for you to quickly detect and troubleshoot push and playback issues related to users, URLs, domain names, streams, and other factors. This feature is in beta testing now. The diagnostic results are for reference only.
Follow the steps below to diagnose a push/playback problem in a live stream:
1. Log in to the CSS console and select Tools > Select Self-Diagnosis in the left column.
2. Enter the push or playback URL you want to diagnose.
3. Click Execute Diagnosis.
Result
You will see the diagnostic result and suggestion for troubleshooting the problem.
Item
Sub-Item
Description
Customer Information
APPID
Customer’s application ID
Status
Customer’s account status
Domain Name
Domain Name
Domain Name
Domain Name Type
Push/Playback domain
CNAME
CNAME resolution information
Stream Status
Stream
Stream ID
Status
Stream status
URL
URL
Push/Playback URL
AppName
URL path
StreamName
Stream name, which is used to calculate `txSecret`
Authentication Configuration
Whether authentication is enabled
Primary key
Backup key
Push/Playback authentication
Whether authentication succeeded
Cause
Authentication StreamName
txSecret: Authentication string generated after push/playback authentication is enabled.
txTime: Expiration timestamp set for the push/playback URL
URL actual expiration time
Access Bandwidth
Bandwidth Cap Configuration
Whether a cap is set for bandwidth
Acceleration Region
IP Visit
Status
Current Bandwidth
Application
Client
Push from PC: We recommend you use OBS for push to test the push.
Playback on PC: We recommend you use the VLC player to test the playback.
Push from web: We recommend you use Web Push to test the push.
Push from mobile apps: Install TCToolkit App and select "RTMP for push" to test the push.
Playback on mobile apps: Install TCToolkit App and select "Standard Live Broadcast" to test the playback.
IP Restriction
Check for exceptions caused by the IP allowlist/blocklist or regional restrictions
Stream Data
Analyze real-time monitoring data of the live stream to determine whether the exception is caused by network congestion, jitters, or other reasons. View stream data
Note:
If the diagnostic report cannot solve your problem, please submit a ticket or contact Tencent Cloud technical support.
