tencent cloud

Unblocking Procedure

Auto unblocking

With auto unblocking, you only need to wait until blocked IPs are unblocked automatically. You can check the predicted unblocking time as follows:

1. Log in to the Anti-DDoS console. Select Self-Service Unblocking > Unblock Blocked IP on the left sidebar to get to unblocking operation.
2. Check the predicted unblocking time of the IP in Estimated Unblocking Time on the unblocking page.

Chances for self-service unblocking

Only three chances of self-service unblocking are provided for Anti-DDoS Advanced every day. The system resets the chance counter daily at midnight. Unused chances cannot be accumulated for the next day.

Note：

• The unblocking may fail for risk management reasons. A failed attempt does not count as a chance. Please wait for a while and then try again.
• Before unblocking the IP, please check the predicted unblocking time which may be affected by some factors and will be postponed. If you accept the predicted time, you do not need to operate manually.
• If the self-recovery chances are used up for the day, you can upgrade the base protection capability or the elastic protection capability to defend against large traffic attack and avoid continuous blocking.

Manual unblocking

1. Log in to the Anti-DDoS console. Select Self-Service Unblocking > Unblock Blocked IP on the left sidebar to get to unblocking operation.
2. Find the protected IP in Pending Auto Unblocking and click Unblock in the Operation column on the right.
   
3. Click OK in the Unblock Blocked IP dialog box. If you receive a notification indicating successful unblocking, the IP has been successfully unblocked. You can refresh the page to check whether the protected IP is in running status.

Unblocking Operation Record

Log in to the Anti-DDoS console. Select Self-Service Unblocking > Unblocking History on the left sidebar. You can check all unblocking records in the specified period, including records of automatic and manual unblocking.