CATEGORY C PRIVACY POLICY MODULE
Last updated: 2025-09-26 09:39:48
1. Introduction
This Privacy Policy Module (“Module”) applies if you use the following features: Tencent Cloud International Face Recognition, Tencent Cloud TI Platform, Text To Speech, Automatic Speech Recognition, Optical Character Recognition, Tencent Machine Translation, Intelligent Music Platform, Tencent Cloud Agent Development Platform, and LLM Knowledge Engine Basic API (collectively, “Features”).
This Module is incorporated into the privacy policy (“Privacy Policy”). Terms used but not defined in this Module shall have the meaning given to them in the Privacy Policy. In the event of any conflict between the Privacy Policy and this Module, this Module shall apply to the extent of the inconsistency.
2. Controllership
The controller of the personal data described in this Module is as specified in the Privacy Policy.
3. Personal Data We Collect
We may collect, receive, store and otherwise process the following personal data about you:
Data Category | Details |
Account Data | Account related data including APPID, UIN, User name, ID, Password, Resource name. |
Configuration Data | Configuration and settings including resource identifiers and attributes, templates, service and security settings for the Features. |
Diagnostic and Usage Data | Information of the software or hardware related to performance, status, users activities, usage, operations, any problem you experience, error reports, your settings, connectivity and updates. |
Face Features | Facial features and keypoints generated algorithm and model transcoding from the face images provided by end users through the use of the Features. Such data is in form of binary strings, with no actual content and is irreversible. |
Identification Data | Identification-related information provided through the use of the Features such as name, address, identification number, country, date of birth, biometric information (e.g. face images), photos. |
To provide the Features to you, we may also process the above data through integration with our features as follows:
Cloud Log Service;
Cloud Monitor;
Elasticsearch Service;
Message Queue CKafka;
TDSQL for MySQL; and
TencentDB for MySQL
4. Purposes and Legal Basis
We will only use your personal data for the purposes and legal basis set out below:
Purpose | Legal Basis |
Provide our Features. We use data including Account Data, Configuration Data, Diagnostic and Usage Data, Face Features and Identification Data to operate and provide you with the Features. | It is necessary for us to process this information in order to perform our contract with you, or to take steps at your request prior to entering a contract with you. |
Maintain your configuration settings. We use data including Account Data and Configuration Data to maintain your configuration settings of the Features and deliver statistics to help you manage the Features. | It is necessary for us to process this information in order to perform our contract with you, or to take steps at your request prior to entering a contract with you. |
Troubleshooting. We use data including Account Data, Configuration Data, Diagnostic and Usage Data, Face Features and Identification Data to monitor the Feature performance and quality, detect and identify errors, bugs or failures, analyze the reasons and troubleshoot such problems. | It is necessary for us to process this information in order to perform our contract with you, or to take steps at your request prior to entering a contract with you. |
Billing. We use data including Account Data, Diagnostic and Usage Data to facilitate our billing process. | It is necessary for us to process this information in order to perform our contract with you, or to take steps at your request prior to entering a contract with you. |
Improve and develop our offerings. We use data including Configuration Data, Diagnostic and Usage Data, Face Features and Identification Data to improve and optimize training models and algorithms relating to our Features in providing end users with a safer and more convenient user registration process. | It is in our legitimate interests to process this information to improve the accuracy of our models and algorithms. To the extent this information includes any sensitive personal data, we process the end user’s explicit consent which shall be obtained by the customer. |
5. How We Store and Share Personal Information
As specified in the Privacy Policy.
6. Data Retention
We will retain personal data in Section 4 for as long as it is necessary for the fulfilment of the purpose(s) as described in this Module and as required or authorized by applicable laws, to resolve disputes and to enforce our terms and conditions, other applicable terms of service, and our policies. The actual retention period can vary for different data categories, depending on the context of your interactions with us, your configuration set up and your use of the Feature.
For example, for most of the Configuration data, we retain such data for as long as you use the Features to provide you with the Feature and maintain your configuration settings in general.
For Diagnostic and Usage Data, we retain most of the monitoring and operation log data up to 2 years (exact number depends on the specific type of data) to provide you the Features and troubleshooting.
Other criteria used to determine the retention periods include:
a longer or shorter retention period is requested or determined by you;
such data is configured to be deleted automatically after the storage space reaches its limit (e.g. if you use our Face Recognition feature, the error log will be automatically deleted after storage space reaches its prescribed limit); or
such data is configured to be deleted upon receiving your request to deactivate your Tencent Cloud account (e.g. if you use our Tencent Machine Translation feature, the translation rules configured by you will be retained until you request to delete such data).
If you have any questions or require additional information relating to the above (including where you require further or more specific information on how long we store your personal data), please refer to our Contact Information section in our Privacy Policy.
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