1. Introduction
This Privacy Policy Module (“Module”) applies if you use the following features: Tencent Cloud International Tencent Cloud Lighthouse, Edge Computing Machine, IoT Hub, Tencent Managed Service for Prometheus, Tencent Cloud Automation Tools, Tencent Cloud Managed Service for Grafana, Real User Monitoring, Tencent Cloud Mesh, Data Lake Compute, Application Performance Management, BM Cloud Physical Machine, Cloud Automated Testing, Cloud Dedicated Zone, Control Center, Tencent Cloud Base, Tencent Cloud CodeBuddy, TencentCloud Edge Zone Terminal Performance Monitoring PRO, Tencent Cloud Observability Platform AI Workbench and Tencent Cloud Smart Advisor (collectively, “Features”). Please note that not all Features are available in all jurisdictions.
This Module is incorporated into the privacy policy (“Privacy Policy”). Terms used but not defined in this Module shall have the meaning given to them in the Privacy Policy. In the event of any conflict between the Privacy Policy and this Module, this Module shall apply to the extent of the inconsistency. 2. Controllership
The controller of the personal data described in this Module is as specified in the Privacy Policy.
3. Personal Data We Collect
We may collect, receive, store and otherwise process the following personal data about you:
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Configuration Data | Configuration and settings including dyeing, mesh and notification configurations, service region, system attributes, service and security settings for the Features. |
Account Data | Information about your account such as APPID and UIN. |
Diagnostic and Usage Data | Information of the software or hardware related to performance, status, user’s activities, user ID, usage, operations, task log data, monitoring log, any problem you experience, error reports, request interface information, request records, call time, URL, project management data, access log data, log management information, service operational data, system management data, billing data, operation log data, transaction log data, error log data, your settings, connectivity details and updates. |
Authentication and Security Credential Information | Information for user and role management including permission settings, organizational structure, user login details. |
Network and Connection Data | Information such as the Internet protocol (IP) addresses used to connect your computers or devices to the Internet and information about your Internet service provider. |
User Feedback Data | Information about your feedback to the Features, such as likes and dislikes on AI analysis results, and problems and suggestions provided as feedback. |
To provide the Features to you, we may also process the above data through integration with our features as follows:
ClickHouse;
Cloud Audit;
Ckafka;
Cloud Access Management;
Cloud Block Storage
Cloud Log Dump;
Cloud Log Service;
Cloud Monitor;
Cloud Object Storage;
Cloud Time Series Database;
Elasticsearch Service;
MySQL;
Tag for cloud resource management;
TDSQL-C;
TDSQL-MySQL;
TencentDB Postgres;
TencentDB for MySQL;
Tencent Cloud Observability Platform; and
Virtual Private Cloud.
4. Purposes and Legal Basis
We will only use your personal data for the purposes and legal basis set out below:
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Provide our Features. We use data including Configuration Data, Account Data, Diagnostic and Usage Data, Authentication and Security Credential Information, and Network and Connection Data to operate and provide you with the Features. | It is necessary for us to process this information in order to perform our contract with you, or to take steps at your request prior to entering a contract with you. |
Maintain your configuration settings. We use data including Configuration Data to maintain your configuration settings of the Features and deliver statistics to help you manage the Features. | It is necessary for us to process this information in order to perform our contract with you, or to take steps at your request prior to entering a contract with you. |
Troubleshooting. We use data including Configuration Data, Account Data, Diagnostic and Usage Data, Authentication and Security Credential Information, and Network and Connection Data to monitor the Features’ performance and quality, detect and identify errors, bugs or failures, analyze the reasons and troubleshoot such problems. | It is necessary for us to process this information in order to perform our contract with you, or to take steps at your request prior to entering a contract with you. |
Billing. We use data including Diagnostic and Usage Data to facilitate our billing process. | It is necessary for us to process this information in order to perform our contract with you, or to take steps at your request prior to entering a contract with you. |
Improve, optimize, and develop our Features. We use data including Configuration Data, Account Data, Diagnostic and Usage Data, Authentication and Security Credential Information, Network and Connection Data, End User Device Information and User Feedback Data to understand our potential customers, and to improve and optimize our Features. | It is in our legitimate interests to process this information to understand our potential customers and visiting trend of our Feature’s websites, and to improve the Features. |
5. How We Store and Share Personal Information
As specified in the Privacy Policy. Additionally, in some cases, your APPID and UIN is stored and backed up in TencentDB for MySQL and will be retained for as long as you use the Features. When your use of the Features is terminated, we will delete this data automatically within seven days after termination.
6. Data Retention
We will retain personal data in Section 3 for as long as it is necessary for the fulfilment of the purpose(s) as described in this Module and as required or authorized by applicable laws, to resolve disputes and to enforce our terms and conditions, other applicable terms of service, and our policies. The actual retention period can vary for different data categories, depending on the context of your interactions with us, your configuration set up and your use of the Features.
For example, for most of the Configuration Data, we retain such data for as long as you use the Features and 6 months thereafter to provide you with the Features and maintain your configuration settings in general.
For Account Data, we generally retain such data for as long as you use the Features and will delete it within five days upon the termination of services or your request for deletion of data.
For the Diagnostic and Usage Data such as most of the tasks and error log, user ID, request interface information, request records and call time, we generally retain such data for three to six months (exact period depends on the specific type of data) for troubleshooting purpose. For billing data, we generally retain it for as long as you use the Features.
For Network and Connection Data, Service Generated Content and End User Device Information, we generally retain such data for up to three months. For Authentication and Security Credential Information and User Feedback Data, we generally retain such data for lifetime of service.
Other criteria used to determine the retention periods include:
a longer or shorter retention period is requested or determined by you; or
such data is configured to be retained until you delete the relevant project.
If you have any questions or require additional information relating to the above (including where you require further or more specific information on how long we store your personal data), please refer to our Contact Information section in our Privacy Policy.