CATEGORY F PRIVACY POLICY MODULE
Last updated: 2025-09-26 14:34:44
1. Introduction
This Privacy Policy Module (“Module”) applies if you use the following features: Tencent Cloud International Tencent Push Notification Service, Short Message Service, Instant Messaging / Chat, Tencent Distributed Message Queue, Tencent Real-Time Communication, and Cloud Contact Center (collectively, “Features”).
This Module is incorporated into the privacy policy (“Privacy Policy”). Terms used but not defined in this Module shall have the meaning given to them in the Privacy Policy. In the event of any conflict between the Privacy Policy and this Module, this Module shall apply to the extent of the inconsistency.
2. Controllership
The controller of the personal data described in this Module is as specified in the Privacy Policy.
3. Personal Data We Collect
We may collect, receive, store and otherwise process the following personal data about you:
Data Category | Details |
Account Data | Account related data including the agent and administrator’s email address and nickname. |
Configuration Data | Configuration and settings including application, channel, system attributes, service and security settings for the Features. |
Diagnostic and Usage Data | Information of the software or hardware related to performance, status, usage, operations logs (including operator or agent activity logs and role/permission changes), any problem you experience, error reports, your settings, connectivity, updates and session/call tracking data. |
Feature Website Visitor Information | Data processed when you visit our Tencent Real-Time Communication website (https://trtc.io/) such as business contact, job title, corporate information, IP address of website visitor. |
Authentication and Security Credential Information | Information for user and role management including permission settings, IP address, user login details. |
Service Generated Content | Data generated or derived by Tencent Cloud through your use of the Features such as audio call recordings and audio speech recognition results. |
To provide the Features to you, we may also process the above data through integration with our features as follows:
Cloud Load Balancer;
Cloud Log Service;
Cloud Monitor
Cloud Object Storage;
Elasticsearch Service;
Message Queue CKafka;
TencentDB for MongoDB;
TencentDB for MySQL; and
TencentDB for Redis.
4. Purposes and Legal Basis
We will only use your personal data for the purposes and legal basis set out below:
Purpose | Legal Basis |
Provide our Features. We use data including Account Data, Configuration Data, Diagnostic and Usage Data, Feature Website Visitor Information and Authentication and Security Credential Information to operate and provide you with the Features. | It is necessary for us to process this information in order to perform our contract with you, or to take steps at your request prior to entering a contract with you. |
Maintain your configuration settings. We use data including Configuration Data to maintain your configuration settings of the Features and deliver statistics to help you manage the Features. | It is necessary for us to process this information in order to perform our contract with you, or to take steps at your request prior to entering a contract with you. |
Troubleshooting. We use data including Configuration Data, Diagnostic and Usage Data, Feature Website Visitor Information and Authentication and Security Credential Information to monitor the Feature performance and quality, detect and identify errors, bugs or failures, analyze the reasons, troubleshoot such problems. | It is necessary for us to process this information in order to perform our contract with you, or to take steps at your request prior to entering a contract with you. |
Improve and develop our offerings. We use data including Configuration Data, Diagnostic and Usage Data, Feature Website Visitor Information and Authentication, Security Credential Information and Service Generated Content to improve the operation of our Features. | It is in our legitimate interests to process this information to improve the operation of the Feature, including to improve and optimise our AI training models and algorithms relating to the Features. |
5. How We Store and Share Personal Information
As specified in the Privacy Policy.
6. Data Retention
We will retain personal data in Section 3 for as long as it is necessary for the fulfilment of the purpose(s) as described in this Module and as required or authorized by applicable laws, to resolve disputes and to enforce our terms and conditions, other applicable terms of service, and our policies. The actual retention period can vary for different data categories, depending on the context of your interactions with us, your configuration set up and your use of the Feature.
For example, for Account Data and most Service Generated Content, we retain such data for as long as you use the Features.
For example, for most of the Configuration Data, we retain such data for as long as you use the Features to provide you with the Feature and maintain your configuration settings in general.
For Authentication and Security Credential information, we retain most of the user account information and login details for as long as the relevant account exists to provide you and your end users with the Feature.
Other criteria used to determine the retention periods include:
a longer or shorter retention period is requested or determined by you;
such data is configured to be retained for as long as the user account exists; or
required or authorised by applicable law.
If you have any question or require additional information relating to the above (including where you require further or more specific information on how long we store your personal data), please refer to our Contact Information section in our Privacy Policy.
Was this page helpful?
You can also Contact Sales or Submit a Ticket for help.
Yes
No
Feedback