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DocumentationTerms and PoliciesLegalPRIVACY POLICY MODULECATEGORY I PRIVACY POLICY MODULE

CATEGORY I PRIVACY POLICY MODULE

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Last updated: 2026-01-27 16:40:27

1. Introduction

This Privacy Policy Module (“Module”) applies if you use the following features: Tencent Cloud International Private DNS, Tencent Cloud EdgeOne, HTTPDNS, App Flow / Tencent Integration Platform, Global Application Acceleration Platform, Cloud DNS Resolution, and Multiple Network Acceleration (collectively, “Features”).
This Module is incorporated into the privacy policy (“Privacy Policy”). Terms used but not defined in this Module shall have the meaning given to them in the Privacy Policy. In the event of any conflict between the Privacy Policy and this Module, this Module shall apply to the extent of the inconsistency.

2. Controllership

The controller of the personal data described in this Module is as specified in the Privacy Policy.

3. Personal Data We Collect

We may collect, receive, store and otherwise process the following personal data about you:
Data Category
Details
Configuration Data
Configuration and settings including cluster, network, server and system attributes, service and security settings for the Features.
Diagnostic and Usage Data
Information of the software or hardware related to performance, access traffic, user's activity, project status, resolution, network, usage, operations logs, log data, any problem you experience, error reports, your settings, connectivity and updates.
End User Device Information
Data about device of end user of the Features such as network type, operator, device model, operating system, system attributes.
Authentication and Security Credential Information
Information for user and role management including permission settings, application, user identifiers and login details.
To provide the Features to you, we may also process the above data through integration with our features as follows:
ClickHouse;
Cloud Audit;
Cloud Log Service;
Cloud Object Storage;
Cloud Virtual Machine;
Content Delivery Network;
Elasticsearch Service;
Tencent Cloud Kafka;
TencentDB for MySQL; and
Tencent distributed Data Warehouse.

4. Purposes and Legal Basis

We will only use your personal data for the purposes and legal basis set out below:
Purpose
Legal Basis
Provide our Features. We use data including Configuration Data, Diagnostic and Usage Data, End User Device Information, and Authentication and Security Credential Information to operate and provide you with the Features.
It is necessary for us to process this information in order to perform our contract with you, or to take steps at your request prior to entering a contract with you.
Maintain your configuration settings. We use data including Configuration Data to maintain your configuration settings of the Features and deliver statistics to help you manage the Features.
It is necessary for us to process this information in order to perform our contract with you, or to take steps at your request prior to entering a contract with you.
Troubleshooting. We use data including Configuration Data, Diagnostic and Usage Data, End User Device Information, and Authentication and Security Credential Information to monitor the Features’ performance and quality, ensure the proper functioning of the Features, detect and identify errors, bugs or failures, analyze the reasons and troubleshoot such problems.
It is necessary for us to process this information in order to perform our contract with you, or to take steps at your request prior to entering a contract with you.
Billing. We use data including Diagnostic and Usage Data to facilitate our billing process.
It is necessary for us to process this information in order to perform our contract with you, or to take steps at your request prior to entering a contract with you.
Improve and develop our offerings. We use data including Configuration Data, Diagnostic and Usage Data, End User Device Information, and Authentication and Security Credential Information to analyse and understand our potential customers, and improve and optimise our Features.
It is in our legitimate interests to process this information to understand our potential customers and visiting trend of our Features’ websites, and to improve our Features.

5. How We Store and Share Personal Information

As specified in the Privacy Policy.

6. Data Retention

We will retain personal data in Section 3 for as long as it is necessary for the fulfilment of the purpose(s) as described in this Module and as required or authorized by applicable laws, to resolve disputes and to enforce our terms and conditions, other applicable terms of service, and our policies. The actual retention period can vary for different data categories, depending on the context of your interactions with us, your configuration set up and your use of the Features.
For example, we retain most of the Configuration Data for as long as you use the Features and 30 days thereafter to provide you with the Features and maintain your configuration settings in general.
For Diagnostic and Usage Data, we retain most of the statistical log, access log, traffic data up to 1 year (exact number depends on the specific type of data and duration of such data) for the purposes of providing our Features and troubleshooting in general.
Other criteria used to determine the retention periods include:
a longer or shorter retention period is requested or determined by you; or
there are special circumstances such as hacking of or an attack on your account, in which case we will discuss the retention period with you and may (if considered necessary) delete such data within 5 days of the discussion.
If you have any questions or require additional information relating to the above (including where you require further or more specific information on how long we store your personal data), please refer to our Contact Information section in our Privacy Policy.
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