Tencent Cloud Data Accelerator GooseFS Service Level Agreement
最后更新时间：2025-07-17 17:08:38
In order to use the Tencent Cloud Data Accelerator GooseFS ("Service"), you must read and comply with this Tencent Cloud Data Accelerator GooseFS Service Level Agreement (this "Agreement" or "SLA") and the Tencent Cloud Terms of Service. This Agreement contains, among others, the terms and definitions of this Service, Service availability metrics, compensation policies, disclaimers, and other related terms. Please carefully read and fully understand all provisions. Important clauses, including limitations, disclaimers, or those affecting your material rights, may be highlighted in bold, underline, or other formats for emphasis.
Please do not purchase the Service unless and until you have fully read, understood, and accepted all the terms of this Agreement. By clicking "Agree" or "Next", or by purchasing or using the Service, or by otherwise accepting this Agreement, whether express or implied, you are deemed to have read and agreed to be bound by this Agreement. This Agreement shall constitute a legally binding document between you and Tencent Cloud.
1. Terms and Definitions
1.1 Tencent Cloud Data Accelerator GooseFS (Data Accelerator Goose FileSystem, GooseFS)
Tencent Cloud Data Accelerator GooseFS is a distributed caching file system service provided by Tencent Cloud that supports HDFS and POSIX semantics. You can read or write data using HDFS-compatible or POSIX-compatible access protocols. GooseFS adopts a distributed cluster architecture with features such as elasticity, high reliability, and high availability, providing a unified namespace and access protocol for upper-layer computing applications, facilitating data management and transfer across different storage systems.
1.2 GooseFS Cluster
A GooseFS Cluster refers to a single GooseFS cluster for which service availability is calculated. A single GooseFS cluster must consist of at least one node, where a node may refer to a CVM instance, a container pod, or a physical machine, depending on the customer's actual usage.
1.3 Service Month
A Service Month refers to each calendar month within the service period you purchase. For example, if you purchase a three-month service starting on March 17, there are four Service Months:
The 1st Service Month: March 17 – March 31
The 2nd Service Month: April 1 – April 30
The 3rd Service Month: May 1 – May 31
The 4th Service Month: June 1 – June 16
Service availability is calculated separately for each Service Month.
1.4 Total Minutes in a Service Month for a Single GooseFS Cluster
Calculated as: Number of days in the Service Month × 24 (hours) × 60 (minutes).
1.5 Unavailability of a Single GooseFS Cluster
For self-deployed GooseFS clusters: Unavailability is defined as any one-minute interval during which, despite the authentication service and machine nodes functioning normally, all consecutive connection attempts to the specified GooseFS cluster fail due to a GooseFS software fault.
For public cloud-hosted GooseFS clusters: Unavailability is defined as any one-minute interval during which, despite the authentication service functioning normally, all consecutive connection attempts to the specified GooseFS cluster fail.
1.6 Total Unavailable Minutes in a Service Month for a Single GooseFS Cluster
If unavailability failures last less than one minute, they are not counted as unavailability. The sum of unavailable minutes for a single GooseFS cluster within a Service Month constitutes the total unavailable minutes.
1.7 Monthly Service Fee
The Monthly Service Fee refers to the total amount paid by a user under a single Tencent Cloud account for a GooseFS cluster in a calendar month (including but not limited to storage capacity, bandwidth, software licenses, after-sales maintenance fees, etc.), excluding unused prepaid amounts. The Monthly Service Fee does not include deductions from vouchers, coupons, or service fee waivers.
2. Service Availability
2.1 Calculation Method
Service availability is calculated per single GooseFS cluster as follows:
Service Availability = [(Total Minutes in Service Month – Total Unavailable Minutes in Service Month) / Total Minutes in Service Month] × 100%
2.2 Service Availability Standard
Tencent Cloud guarantees a service availability of no less than 99.9%. If this standard is not met (excluding circumstances covered by disclaimers), you may claim compensation under Section 3 of this Agreement.
3. Compensation Policy
If service availability falls below the standard, you are entitled to compensation as follows:
3.1 Compensation Standards
(1) Compensation will be issued in the form of Tencent Cloud vouchers, subject to voucher usage rules and policies (including validity periods; see Tencent Cloud’s official voucher policies). Tencent Cloud Vouchers are non-transferable and non-redeemable for cash, or otherwise invoiced or used for any other Tencent Cloud services.
(2) If service availability is not met in a Service Month, compensation is calculated separately for that month and shall not exceed the corresponding Monthly Service Fee (excluding deductions from vouchers, coupons, or waivers).
Service Availability (Av) | Compensation Voucher Amount |
99.9% > Av ≥ 99.0% | 10% of Monthly Service Fee |
99.0% > Av ≥ 95.0% | 20% of Monthly Service Fee |
Av < 95.0% | 50% of Monthly Service Fee |
3.2 Compensation Request Deadline
(1) If service availability is not met in a Service Month, you may submit a compensation request via the work order system under your account after the fifth (5th) business day of the following month. Tencent Cloud will verify the claim, and in case of disputes, Tencent Cloud’s backend records shall prevail.
(2) Compensation request must be submitted no later than sixty (60) natural days after the end of the non-compliant Service Month. Your failure to submit compensation request within this period or submission through non-approved channels will result in forfeiture of your right to compensation.
4. Disclaimers
To the maximum extent permitted under applicable laws, Tencent Cloud disclaims any and all liabilities for service unavailability that are caused by:
4.1 Scheduled maintenance (including migrations, repairs, upgrades, or fault simulations);
4.2 Network, device, or configuration issues outside Tencent Cloud’s infrastructure;
4.3 Attacks or misuse targeting your applications or data;
4.4 Data loss due to improper maintenance or security practices (e.g., password leaks);
4.5 Misconfigurations, errors, or third-party software/hardware issues attributable to you;
4.6 Non-compliance with Tencent Cloud’s documentation or recommendations;
4.7 Exceeding paid service capacity limits;4.8 Force majeure or non-Tencent Cloud factors;
4.9 Circumstances exempted under applicable laws, agreements, or Tencent Cloud policies.
5.Miscellaneous
5.1 Total liability for breach by Tencent Cloud shall not exceed the total Service fees paid for the affected Service Month.
5.2 Tencent Cloud may amend this Agreement, with updates published on its website. Your continued use of the Service constitutes acceptance.
5.3 This SLA supplements the Tencent Cloud Terms of Service. In case of conflict, this SLA prevails only to the extent of such inconsistency.
(End of Agreement)
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