Tencent Cloud Data Accelerator GooseFSx Service Level Agreement
Last updated: 2025-07-17 17:08:05
Tencent Cloud Data Accelerator GooseFSx Service Level Agreement
Last updated: 2025-07-17 17:08:05
In order to use the Tencent Cloud Data Accelerator GooseFSx ("Service"), you must read and comply with this Tencent Cloud Data Accelerator GooseFSx Service Level Agreement (this "Agreement" or "SLA") and the Tencent Cloud Terms of Service. This Agreement contains, among others, the terms and definitions of this Service, Service availability metrics, Service success rate, compensation policies, disclaimers, and other related terms. Please carefully read and fully understand allprovisions. Important clauses, including limitations, disclaimers, or those affecting your material rights, may be highlighted in bold, underline, or other formats for emphasis.
Please do not purchase the Service unless and until you have fully read, understood, and accepted all the terms of this Agreement. By clicking "Agree" or "Next", or by purchasing or using the Service, or by otherwise accepting this Agreement, whether express or implied, you are deemed to have read and agreed to be bound by this Agreement. This Agreement shall constitute a legally binding document between you and Tencent Cloud.
1. Terms and Definitions
1.1 Tencent Cloud Data Accelerator GooseFSx (Data Lake Accelerator Goose FileSystem extreme, GooseFSx)
GooseFSx is Tencent Cloud’s high-performance, POSIX-compatible data acceleration layer, optimized for Cloud Object Storage (COS). It provides low-latency, high-throughput storage tailored for compute-intensive applications, empowering users with dynamic hot/cold data tiering capabilities.
1.2 GooseFSx Instance
Service availability is calculated based on a single GooseFSx instance.
1.3 Service Month
A Service Month refers to each calendar month within the service period you purchase. For example, if you purchase a three-month service starting on March 17, there are four Service Months:
The 1st Service Month: March 17 – March 31
The 2nd Service Month: April 1 – April 30
The 3rd Service Month: May 1 – May 31
The 4th Service Month: June 1 – June 16
Service availability is calculated separately for each Service Month.
1.4 Total Monthly Service Minutes per Instance
Calculated as the number of days the single GooseFSx instance is in service during the month × 24 (hours) × 60 (minutes).
1.5 Monthly Unavailable Minutes per Instance
A minute is deemed unavailable if all connection attempts to a specified GooseFSx instance fail during that minute. Failures lasting less than 60 seconds are excluded. The total unavailable minutes for an instance in a service month is the sum of such minutes.
1.6 Monthly Service Fees
The Monthly Service Fees for GooseFSx refer to the total fees incurred by a single GooseFSx instance under a Tencent Cloud account within a calendar month (including but not limited to storage capacity, bandwidth, or other storage management costs), excluding any prepaid but unconsumed portion. The monthly service fees do not include deductions from vouchers, coupons, service fee waivers, or other discounts.
2. Service Availability
2.1 Calculation Method
The service availability of Tencent Cloud GooseFSx is measured on a per-instance basis, calculated as follows:
Service Availability = ( (Total Monthly Minutes of Single Instance Service – Monthly Unavailable Minutes of Single Instance Service) / Total Monthly Minutes of Single Instance Service ) × 100%
2.2 Service Availability Standard
Tencent Cloud guarantees a service availability of no less than 99.9%. If this standard is not met (excluding circumstances covered by disclaimers), you may claim compensation under Section 3 of this Agreement.
3. Compensation Policy
3.1 Compensation Standards
(1) Compensation will be issued in the form of Tencent Cloud vouchers, after you receive Tencent Cloud vouchers, you shall comply with applicable voucher usage rules and policies (including validity periods; see Tencent Cloud’s official voucher policies). Tencent Cloud Vouchers are non-transferable and non-redeemable for cash, or otherwise invoiced or used for any other Tencent Cloud services.
(2) If service availability is not met in a Service Month, compensation is calculated separately for that month and shall not exceed the corresponding Monthly Service Fee (the Monthly Service Fee refers to the actual fee amount you paid and exclude deductions from vouchers, coupons, or waivers).
Service Availability (Av) | Compensation Voucher Amount |
99.9% > Av ≥ 99.0% | 10% of Monthly Service Fee |
99.0% > Av ≥ 98.0% | 20% of Monthly Service Fee |
Av < 98.0% | 50% of Monthly Service Fee |
3.2 Compensation Request Deadline
(1) If service availability is not met in a Service Month, you may submit a compensation request via the work order system under your account after the fifth (5th) business day of the following month. Tencent Cloud will verify the claim, and in case of disputes, Tencent Cloud’s backend records shall prevail.
(2) Compensation request must be submitted no later than sixty (60) natural days after the end of the non-compliant Service Month. Your failure to submit compensation request within this period or submission through non-approved channels will result in forfeiture of your right to compensation.
4. Disclaimers
To the maximum extent permitted under applicable laws, Tencent Cloud disclaims any and all liabilities for service unavailability that are caused by:
4.1 System maintenance or unavailability alerts conducted by Tencent Cloud with at least 7 days’ prior notice to users;
4.2 Failures caused by networks, equipment, or configurations not attributable to Tencent Cloud’s infrastructure;
4.3 Failures resulting from attacks on the user’s application interfaces or data, or other malicious acts;
4.4 Failures caused by the user’s negligent authorization, improper operations, user-owned equipment, or third-party software/hardware;
4.5 Failures due to force majeure or unforeseen events;
4.6 Service unavailability or non-compliance caused by reasons not attributable to Tencent Cloud;
4.7 Instances where Tencent Cloud is expressly relieved of liability or indemnification duties pursuant to relevant laws, agreements, or Tencent Cloud’s published terms.
5. Miscellaneous
5.1 Total liability for breach by Tencent Cloud shall not exceed the total Service fees paid for the affected Service Month.
5.2 You understand and accept that Tencent Cloud does not warrant the Service to be entirely defect-free but commits to ongoing efforts to enhance Service quality and performance. Accordingly, you agree that any Service defects arising from limitations inherent to prevailing industry technology shall not constitute a breach by Tencent Cloud. You also agree to collaborate with Tencent Cloud to address such defects.
5.3 Tencent Cloud may amend this Agreement, with updates published on its website. Your continued use of the Service constitutes acceptance.
5.4 This SLA supplements the Tencent Cloud Terms of Service. In case of conflict, this SLA prevails only to the extent of such inconsistency.
(End of Agreement)
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