- Release Notes and Announcements
- Product Introduction
- Purchase Guide
- Getting Started
- Access Management
- Preparations
- Data Migration
- Databases Supported by Data Migration
- Cross-Account TencentDB Instance Migration
- Migrating to MySQL
- Migrating to MariaDB
- Migrating to TDSQL-C for MySQL
- Migrating to TDSQL MySQL
- Migrating to PostgreSQL
- Migrating to MongoDB
- Migrating to SQL Server
- Migrating to TencentDB for Redis
- Offline Migration of MySQL Data
- Advanced Migration Operations
- Task Management
- Data Sync
- Databases Supported by Data Sync
- Cross-Account TencentDB Instance Sync
- Synchronize to PostgreSQL
- Sync into Tencent Cloud
- Sync from Tencent Cloud
- Advanced Sync Operations
- Task Management
- Task Status Description
- Viewing Task
- Starting Task
- Retrying Task (MySQL)
- Verifying Task
- Stopping Task
- Pausing Task
- Resuming Task
- Resetting Task
- Deleting Task
- Changing Configuration
- Transition from Pay-as-You-Go to Monthly Subscription
- Terminating/Returning Instance
- Renewing Task
- Deisolating Task
- Deleting Instance
- Viewing Log
- Deleting Task
- Data Subscription (Kafka Edition)
- Databases Supported by Data Subscription
- Creating Data Subscription Task
- Data Consumption
- Creating Consumer Group
- Managing Consumer Group
- Consuming MySQL Data
- Consuming MongoDB Data
- Consuming TDSQL for PostgreSQL Data
- Consuming Subscribed Data with Kafka Client (Protobuf)
- Consuming Subscribed Data with Kafka Client (Avro)
- Consuming Subscribed Data with Kafka Client (JSON)
- Consuming Subscribed Data with Flink Client (Avro)
- Consuming Data with Flink
- Advanced Subscription Operations
- Task Management
- Data Migration (OldDTS)
- Data Subscription (OldDTS)
- Fix for Verification Failure
- Check Item Overview
- Check Items of MySQL/MariaDB/Percona/TDSQL-C for MySQL/TDSQL for MySQL
- MongoDB Check Items
- PostgreSQL Check Items
- TDSQL for PostgreSQL
- Redis/Tendis
- SQL Server
- Database Connection Check
- Source Database Existence Check
- Target Database Existence Check
- Peripheral Check
- Migration Network Check
- Version Check
- Source Instance Permission Check
- Account Conflict Check
- Partial Database Parameter Check
- Source Instance Parameter Check
- Source Instance Type (Master or Replica)
- Parameter Configuration Conflict Check
- Target Database Content Conflict Check
- Target Database Space Check
- Target Database Load Check
- Local Disk Space Check
- Binlog Parameter Check
- Oplog Check
- Foreign Key Dependency Check
- View Check
- Advanced Object Check
- Incremental Migration Precondition Check
- Extension/Plugin Compatibility Check
- Source Database Balancer Check
- Source Database Node Role Check
- ShardKey Check
- Warning Item Check
- DLL Ring Sync Check for Single Database/Table Object
- DLL Sync Conflict Check for Single Database/Table Object in the Same Target
- Level-2 Subpartitioned Table Check
- Primary Key Check
- DDL Check for Tables to Be Migrated
- System Database Conflict Check
- Table Structure Check for Source and Target Instances
- InnoDB Table Check
- Migration Object Dependency Check
- Constraint Check
- Cutover Description
- Monitoring and Alarms
- Ops Management
- DTS-DBbridge
- Best Practices
- API Documentation
- History
- Introduction
- API Category
- Making API Requests
- (NewDTS) Data Migration APIs
- DescribeMigrationJobs
- DescribeMigrationDetail
- CreateMigrationService
- ModifyMigrationJob
- CreateMigrateCheckJob
- DescribeMigrationCheckJob
- SkipCheckItem
- StartMigrateJob
- StopMigrateJob
- ResumeMigrateJob
- RecoverMigrateJob
- ModifyMigrateName
- ModifyMigrateJobSpec
- IsolateMigrateJob
- DestroyMigrateJob
- DescribeMigrateDBInstances
- CompleteMigrateJob
- PauseMigrateJob
- ContinueMigrateJob
- Data Sync APIs
- ModifySyncJobConfig
- CreateModifyCheckSyncJob
- DescribeModifyCheckSyncJobResult
- StartModifySyncJob
- DescribeSyncJobs
- CreateSyncJob
- ConfigureSyncJob
- CreateCheckSyncJob
- SkipSyncCheckItem
- DescribeCheckSyncJobResult
- StartSyncJob
- StopSyncJob
- ResumeSyncJob
- ResizeSyncJob
- RecoverSyncJob
- IsolateSyncJob
- DestroySyncJob
- PauseSyncJob
- ContinueSyncJob
- Data Consistency Check APIs
- Data Types
- Error Codes
- DTS API 2018-03-30
- SDK Documentation
- FAQs
- Error Handling (NewDTS)
- Error Handling (OldDTS)
- Service Agreement
- Release Notes and Announcements
- Product Introduction
- Purchase Guide
- Getting Started
- Access Management
- Preparations
- Data Migration
- Databases Supported by Data Migration
- Cross-Account TencentDB Instance Migration
- Migrating to MySQL
- Migrating to MariaDB
- Migrating to TDSQL-C for MySQL
- Migrating to TDSQL MySQL
- Migrating to PostgreSQL
- Migrating to MongoDB
- Migrating to SQL Server
- Migrating to TencentDB for Redis
- Offline Migration of MySQL Data
- Advanced Migration Operations
- Task Management
- Data Sync
- Databases Supported by Data Sync
- Cross-Account TencentDB Instance Sync
- Synchronize to PostgreSQL
- Sync into Tencent Cloud
- Sync from Tencent Cloud
- Advanced Sync Operations
- Task Management
- Task Status Description
- Viewing Task
- Starting Task
- Retrying Task (MySQL)
- Verifying Task
- Stopping Task
- Pausing Task
- Resuming Task
- Resetting Task
- Deleting Task
- Changing Configuration
- Transition from Pay-as-You-Go to Monthly Subscription
- Terminating/Returning Instance
- Renewing Task
- Deisolating Task
- Deleting Instance
- Viewing Log
- Deleting Task
- Data Subscription (Kafka Edition)
- Databases Supported by Data Subscription
- Creating Data Subscription Task
- Data Consumption
- Creating Consumer Group
- Managing Consumer Group
- Consuming MySQL Data
- Consuming MongoDB Data
- Consuming TDSQL for PostgreSQL Data
- Consuming Subscribed Data with Kafka Client (Protobuf)
- Consuming Subscribed Data with Kafka Client (Avro)
- Consuming Subscribed Data with Kafka Client (JSON)
- Consuming Subscribed Data with Flink Client (Avro)
- Consuming Data with Flink
- Advanced Subscription Operations
- Task Management
- Data Migration (OldDTS)
- Data Subscription (OldDTS)
- Fix for Verification Failure
- Check Item Overview
- Check Items of MySQL/MariaDB/Percona/TDSQL-C for MySQL/TDSQL for MySQL
- MongoDB Check Items
- PostgreSQL Check Items
- TDSQL for PostgreSQL
- Redis/Tendis
- SQL Server
- Database Connection Check
- Source Database Existence Check
- Target Database Existence Check
- Peripheral Check
- Migration Network Check
- Version Check
- Source Instance Permission Check
- Account Conflict Check
- Partial Database Parameter Check
- Source Instance Parameter Check
- Source Instance Type (Master or Replica)
- Parameter Configuration Conflict Check
- Target Database Content Conflict Check
- Target Database Space Check
- Target Database Load Check
- Local Disk Space Check
- Binlog Parameter Check
- Oplog Check
- Foreign Key Dependency Check
- View Check
- Advanced Object Check
- Incremental Migration Precondition Check
- Extension/Plugin Compatibility Check
- Source Database Balancer Check
- Source Database Node Role Check
- ShardKey Check
- Warning Item Check
- DLL Ring Sync Check for Single Database/Table Object
- DLL Sync Conflict Check for Single Database/Table Object in the Same Target
- Level-2 Subpartitioned Table Check
- Primary Key Check
- DDL Check for Tables to Be Migrated
- System Database Conflict Check
- Table Structure Check for Source and Target Instances
- InnoDB Table Check
- Migration Object Dependency Check
- Constraint Check
- Cutover Description
- Monitoring and Alarms
- Ops Management
- DTS-DBbridge
- Best Practices
- API Documentation
- History
- Introduction
- API Category
- Making API Requests
- (NewDTS) Data Migration APIs
- DescribeMigrationJobs
- DescribeMigrationDetail
- CreateMigrationService
- ModifyMigrationJob
- CreateMigrateCheckJob
- DescribeMigrationCheckJob
- SkipCheckItem
- StartMigrateJob
- StopMigrateJob
- ResumeMigrateJob
- RecoverMigrateJob
- ModifyMigrateName
- ModifyMigrateJobSpec
- IsolateMigrateJob
- DestroyMigrateJob
- DescribeMigrateDBInstances
- CompleteMigrateJob
- PauseMigrateJob
- ContinueMigrateJob
- Data Sync APIs
- ModifySyncJobConfig
- CreateModifyCheckSyncJob
- DescribeModifyCheckSyncJobResult
- StartModifySyncJob
- DescribeSyncJobs
- CreateSyncJob
- ConfigureSyncJob
- CreateCheckSyncJob
- SkipSyncCheckItem
- DescribeCheckSyncJobResult
- StartSyncJob
- StopSyncJob
- ResumeSyncJob
- ResizeSyncJob
- RecoverSyncJob
- IsolateSyncJob
- DestroySyncJob
- PauseSyncJob
- ContinueSyncJob
- Data Consistency Check APIs
- Data Types
- Error Codes
- DTS API 2018-03-30
- SDK Documentation
- FAQs
- Error Handling (NewDTS)
- Error Handling (OldDTS)
- Service Agreement
Overview
Refunds are only applicable to monthly subscribed instances. As for pay-as-you-go instances, no refunds can be requested since they are postpaid.
For monthly subscribed data subscription/sync instances, each account is entitled to unconditional full refund only once within five days after purchase by default. Non-full refunds will be provided for other refund requests.
Refund Policy
After a monthly subscribed instance is terminated or returned, once its status has changed to Isolated, it will no longer incur fees.
Once isolated, the monthly subscribed instance will be retained for 7 days and cannot be accessed. To restore the instance, you can renew it to use it again.
The isolated monthly subscribed instance will be retained for seven days and then deleted automatically. Once deleted, it cannot be restored.
Tencent Cloud has the right to reject any suspected abnormal or malicious application for return.
Certain resources purchased during promotions may not be eligible for return. You can check the latest information on the official website.
Refund Methods
5-day unconditional returns
Tencent Cloud refund policy is applicable to the DTS product. You can return your purchased DTS instances within 5 (inclusive) days with no questions asked. The specific rules are as detailed below:
Each account can return one monthly subscribed DTS instance (i.e., data syn instance and data subscription instance) unconditionally within five (inclusive) days after purchase by default.
Tencent Cloud has the right to reject any suspected abnormal or malicious application for return.
Rules for 5-day unconditional return
For an order eligible for 5-day unconditional returns, the refund is the total amount paid upon purchase, including cash, commission, and free credit amounts.
Note
Deducted vouchers are not refundable.
All the refund amount will be credited into your Tencent Cloud account.
Non-full refunds
If you have already returned one instance unconditionally within five days after purchase, you can also return 199 monthly subscribed instances in a self-service manner at any time in the console.
For standard refunds, fees for consumed resources will be deducted from the refund. The remaining amounts will be proportionally refunded to the payer's Tencent Cloud account in accordance with the original payment method (cash or free credit) and proportion.
Non-full refund = currently effective order amount + ineffective order amount - used resource value
Currently effective order amount: The amount paid for the order that is currently in effect, excluding discounts and vouchers.
Ineffective order amount: The amount paid for the orders that will take effect in the future, excluding vouchers.
The used resource value is calculated as follows:
The used resource will be billed based on the actual usage duration. A usage duration less than one day will be calculated as one day.
If the refund amount is not greater than 0, it will be calculated as 0, and the resources will be returned.
Note
Discounts and vouchers are not refundable.
The refund will be returned to your Tencent account by the proportion of the cash and free credit paid for the purchase.
Self-Service Return Operation
Log in to the DTS console, select the target instance, and click More > Terminate/Return in the Operation column.
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