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Billing Overview

Last updated: 2024-02-23 18:05:12
    Overview of billing for TRTC real-time audio and video services are divided into three categories based on service type: Monthly package fees, excess package consumption fees, and other service consumption fees. The cost breakdown is shown in the following image:
    
    
    

    Billing of Call

    TRTC Call (TUICallKit) is a call component that comes with a UI kit. You can use it to implement features including one-to-one/group calls, multi-platform call making/answering, and offline call push. With this component, you can enable audio/video call features in your application with just a few lines of code changes. TRTC Call is available for Android, iOS, web, and Flutter. For more billing details, please check here.
    Note:
    If you have already created an application in Chat and purchased the paid version of Chat, Please refer to Chat documentation to learn how to purchase and use TRTC Call.
    Item
    Trail
    1-to-1 Call
    Group Call
    Price
    As low as 0 USD for 7 days Free Trail
    598 USD/month Subscribe Now
    1,298 USD/month Subscribe Now
    Package costs* (Chat plan + Call package)
    Any Chat plan (as low as 0 USD) + Call Trial (0 USD for 7 days)
    Chat Standard (399 USD/month) + 1-to-1 Call (199 USD/month)
    Chat Premium (699 USD/month) + Group Call (599 USD/month)
    Package duration*
    Free minutes*
    10,000 minutes/month
    10,000 minutes/month
    10,000 minutes/month
    Package bonus minutes*
    -
    200,000 minutes/month
    600,000 minutes/month
    Pay-as-you-go upon exhaustion (within the validity of the package)
    Services become unavailable after exhaustion.
    Chat usage
    Peak MAU
    Depends on the Chat plan edition.
    10,000/month
    10,000/month
    TRTC Call features
    Audio/Video calls
    Complete UI
    Call status display
    Call notifications (If the application is not in the foreground, push notifications will be sent.)
    Floating window (The call page can be displayed as a floating window.)
    Custom ringtones
    Make/Answer/Decline/Hang up a call
    Video call switch to Audio call
    One-to-one call
    Group call
    -
    Invite to/Join ongoing calls
    -
    Multi-platform call (A successful connection will automatically terminate requests from other platforms.)
    -
    Multi-device call (A user can be logged in to multiple devices of the same platform, for example, multiple iOS devices, and join a call.)
    -
    AI noise suppression (Removes background noises with the help of AI.)
    -
    Less stutter under poor network conditions (Reduces stutter rate and loading time under poor network conditions.)
    -
    TRTC basic features*
    On-cloud recording
    On-cloud mixtranscoding
    Relay to CSS
    Chat features
    Supported platforms
    iOS, Android, web, Flutter
    iOS, Android, web, Flutter
    iOS, Android, web, Flutter
    Technical support
    -
    Response time: 5 day/12 hour P1 - 2 hours P2 - 6 hours P3 - 12 hours
    Response time: 7 day/24 hour P1 - 1 hour P2 - 4 hours P3 - 8 hours
    -
    Ticket and email support
    Ticket and email support
    -
    Telegram group
    Telegram group

    Billing of RTC Engine

    The TRTC monthly package is divided into Trial Version, Basic Version, and Professional Version, which can unlock different value-added services for different applications (SDKAppID). If the automatic renewal of the package is enabled, users can enjoy the "buy one month, get one month free" service for their first purchase. See the table below for more details:
    Category
    Item
    Free (default edition)
    Standard
    Pro
    Price
    0 USD/month
    499 USD/month
    Buy one, get one free
    1,499 USD/month
    Buy one, get one free
    Minutes
    Free minutes
    (deducts audio/video call, on-cloud recording, and On-Cloud MixTranscoding durations)
    10,000 minutes/month
    10,000 minutes/month
    10,000 minutes/month
    Bonus minutes
    (deducts audio/video call durations)
    -
    500,000 minutes/month
    1,500,000 minutes/month
    Pay-as-you-go upon exhaustion
    (before the package expires)
    Service suspension upon exhaustion
    Basic TRTC services
    Audio/Video call
    On-cloud recording
    On-Cloud MixTranscoding
    Relay to CSS
    Value-added TRTC services
    Relay to third-party CDNs
    -
    AI noise suppression
    -
    Less stutter under poor network conditions
    -
    RTMP publish/playback
    -
    3D spatial audio
    -
    -
    Scaled video coding
    -
    -
    Region of interest coding
    -
    -
    2K/4K video quality
    -
    -
    Supported SDKs/Platforms
    iOS/macOS
    Android
    Windows
    Web
    Electron
    Flutter
    React Native
    iOS/macOS
    Android
    Windows
    Web
    Electron
    Flutter
    React Native
    iOS/macOS
    Android
    Windows
    Web
    Electron
    Flutter
    React Native
    Technical support
    -
    Response time:
    5 day/12 hour
    P1 - 2 hours
    P2 - 6 hours
    P3 - 12 hours
    Response time:
    7 day/24 hour
    P1 - 1 hour
    P2 - 4 hours
    P3 - 8 hours
    -
    Ticket and email support
    Ticket and email support
    -
    Telegram group
    Telegram group

    Billing of Excess Usage

    For monthly packages that include free usage time, when the time is used up, additional usage beyond the free time will be automatically charged based on the length of the audio and video usage.
    Audio and video usage time is divided into four categories based on specific application scenarios: voice interactive live broadcasting, video interactive live broadcasting, voice calling, and video calling. Each of the four basic services can be used individually or in combination. The billing details for each scenario are shown in the following table:
    Note
    When every month the gift of 10,000 minutes of Free Package of Time is exhausted, you need to unlock the pay-as-you-go function by purchasing the Monthly Package, otherwise, the service will not be available.
    Scene
    Description of scene
    Billing instructions
    Audio interactive live streaming
    Support for audio interactivity between the host and audience, including the ability to connect via voice chat.
    The ability for hosts to engage in inter-room (or inter-live stream) battles.
    Smooth transitioning between hosting and co-hosting, with a wait time of less than 300ms.
    A limitless number of users can co-host in a single room, with support for up to 50 people connected via voice chat simultaneously.
    Low-latency live streaming mode with support for up to 100,000 viewers, with latencies as low as 1,000ms.
    When using CDN bypass mode, there is no limit to the number of viewers who can watch the live stream.
    Video interactive live streaming
    Support for video interactivity between the host and audience, including the ability to connect via voice chat.
    The ability for hosts to engage in inter-room (or inter-live stream) battles.
    Smooth transitioning between hosting and co-hosting, with a wait time of less than 300ms.
    A limitless number of users can co-host in a single room, with support for up to 50 people connected via voice chat simultaneously.
    Low-latency live streaming mode with support for up to 100,000 viewers, with latencies as low as 1,000ms.
    When using CDN bypass mode, there is no limit to the number of viewers who can watch the live stream.
    Audio Call
    Two-person or multi-person voice call, supporting 48kHz and stereo.
    A single room can support up to 300 people being online simultaneously and up to 50 people using their microphones at the same time.
    Video Call
    Two-person or multi-person video calls are supported with high-definition image quality of 720P, 1080P, 2K, and 4K (on specific devices).
    A single room can support up to 300 people being online simultaneously and up to 50 people using their microphones at the same time.
    Note
    If you have agreed with the business manager on other billing methods, please refer to the agreement in the contract.

    Billing of Other Services

    The following table shows the billing details of TRTC's extended services for real-time audio and video usage, which are designed to supplement the core features.
    Service
    Description
    Billing instructions
    The MCU recording cluster is a system used to record real-time audio and video in TRTC rooms, which can on-demand record single or mixed (multiplexing multiple audio and video streams into a single stream) uplink audio and video streams in TRTC rooms. Recorded files are stored on the VOD platform to ensure the reliability and real-time nature of the recording process.
    By using the MCU cluster, TRTC can flexibly mix and transcode each upstream audio and video stream within the rooms, and then output the transcoded audio and video streams for live streaming to CDN, which enables viewers to watch the live stream via CDN.
    The monitoring dashboard is a quality data monitoring and analysis service launched by Tencent Cloud Real-Time Audio and Video, which provides different dashboard functions for free and paid versions in a fixed-price mode. You can open and subscribe to the payment version according to your business needs through self-service on the console.
    The Recording Delivery Service is a paid feature service launched by Tencent Cloud Real-Time Audio and Video. When using the real-time audio and video cloud recording service, fees will be incurred for the recording delivery service during the process of delivering and storing the recording files in the storage bucket.

    Starter Plan

    We offer a $9.9 starter package to new TRTC users to help save the early project costs. The package contains 50,000-minute free duration, supports pay-as-you-go, and offers one-to-one integration guidance. Each new user can purchase it three times. For more details, please see the link.

    10,000-Minute Free Package Per Month

    All Tencent Cloud accounts with TRTC activated can receive free 10,000 minutes per month. For accounts registered on or after Beijing Time on February 21, 2023 (inclusive), the free minutes can be used to deduct minutes generated by Audio/Video calls, Interactive Live Streaming, On-cloud recording, and On-Cloud MixTranscoding. For accounts registered before Beijing Time on February 21, 2023, the free minutes can be used to deduct minutes generated by Audio/Video calls, Interactive Live Streaming, and On-cloud recording. For more details, please refer to the Free Minutes Description.
    
    
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