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RTC-Engine Monthly Packages

Last updated: 2024-07-12 16:06:02
    To provide you with better services, starting from March 07, 2023 (UTC+8), RTC-Engine will offer new monthly subscription plans (Free, Lite,Standard, and Pro packages). You can use the packages to unlock different features for different TRTC applications. For details, see Package Features.
    You can purchase different packages for your TRTC applications based on your needs.
    The Standard and Pro packages come with package minutes that can be used to deduct audio/video call usage. Please note that even after you buy packages, you may still incur pay-as-you-go fees if the packages are exhausted or if they cannot deduct the type of usage that occurred.
    RTC-Engine Packages Limited-time Promotion:
    Effective immediately until December 31, 2024, the audio and video duration included with paid subscription monthly packages will temporarily have the restriction lifted that limits usage to only the currently purchased application (SDKAppID). It can now be applied towards offsetting the audio and video call duration usage across all real-time audio and video applications (SDKAppID) under the current account.

    Billing Overview

    You must purchase a package before it can be used for deduction.
    The validity period of the monthly subscription package spans from the date of purchase to the same date in the following month. For instance, if purchased on March 1, 2023, its effective duration would be from March 1, 2023, to April 1, 2023.
    Each package can be used for only one TRTC application (SDKAppID). If you want to use TRTC capabilities in more than one application, you need to buy multiple packages.
    When a package expires, the features unlocked by the package will become unavailable for the corresponding application, and the application will be reverted back to the Free package. To ensure you can continue using the features of your purchased package, we recommend you enable auto-renewal in the TRTC console (Application Management > Application Info > Enable auto-renewal).

    Edition Features and Pricing

    Starter plan:
    To save users' initial costs, we are now offering a limited-time promotional starter plan for RTC Engine:
    Price: 9.9 USD/month
    Minutes: 10,000 minutes/month of free minutes and 50,000 minutes/month of package minutes, with Pay-as-you-go supported
    Features: Consistent with the RTC Engine Lite version
    Purchase Conditions:
    Only new users who have never purchased RTC Engine official packages (Lite, Standard and Pro).
    An account can purchase up to three times.
    Buy now
    Category
    Item
    Free (default edition)
    Lite
    Standard
    Pro
    Price
    0 USD/month
    49.5 USD/month
    499 USD/month
    1,499 USD/month
    Minutes
    (deducts audio/video call, on-cloud recording, and On-Cloud MixTranscoding durations)
    10,000 minutes/month
    10,000 minutes/month
    10,000 minutes/month
    10,000 minutes/month
    (deducts audio/video call durations)
    -
    50,000 minutes/month
    500,000 minutes/month
    1,500,000 minutes/month
    (before the package expires)
    Service suspension upon exhaustion
    Basic TRTC services
    Audio/Video call
    On-cloud recording
    On-Cloud MixTranscoding
    Relay to CSS
    Value-added TRTC services
    Relay to third-party CDNs
    -
    -
    AI noise suppression
    -
    -
    Less stutter under poor network conditions
    -
    -
    RTMP publish/playback
    -
    -
    Virtual Background (Web)
    -
    -
    -
    3D spatial audio
    -
    -
    -
    Scaled video coding
    -
    -
    -
    Region of interest coding
    -
    -
    -
    2K/4K video quality
    -
    -
    -
    Pulling and relaying streams to the RTC room
    -
    -
    -
    Voice Changer Effect
    -
    -
    -
    Beautification Effects
    -
    -
    -
    Supported SDKs/Platforms
    iOS/macOS
    Android
    Windows
    Web
    Electron
    Flutter
    React Native
    iOS/macOS
    Android
    Windows
    Web
    Electron
    Flutter
    React Native
    iOS/macOS
    Android
    Windows
    Web
    Electron
    Flutter
    React Native
    iOS/macOS
    Android
    Windows
    Web
    Electron
    Flutter
    React Native
    Technical support
    -
    Response time:
    5 day/12 hour
    P1 - 2 hours
    P2 - 6 hours
    P3 - 12 hours
    Response time:
    5 day/12 hour
    P1 - 2 hours
    P2 - 6 hours
    P3 - 12 hours
    Response time:
    7 day/24 hour
    P1 - 1 hour
    P2 - 4 hours
    P3 - 8 hours
    -
    Ticket and email support
    Ticket and email support
    Ticket and email support
    -
    Telegram group
    Telegram group
    Telegram group
    Note:
    You get package minutes for purchasing a RTC-Engine package. The minutes are valid for one month and can be used to deduct the audio/video call usage of your account. For details about
    pay-as-you-go upon exhaustion, see Billing of TRTC Services
    .
    For the deduction ratios of
    free minutes
    , see Free Minutes.
    
    Package minutes
    deduct audio, HD, FHD, 2K, and 4K durations at a ratio of 1:1, 1:4, 1:9, 1:16, and 1:36 respectively. For example, four package minutes deduct one minute of HD duration.

    Billing Example

    Hoping to use the AI noise suppression feature (available in RTC-Engine Standard and Pro), a user bought a Pro package on March 1, 2023. This is the first time the user purchased a monthly package, and auto-renewal was enabled.
    In this case:
    1. The user would need to pay 1,499 USD when purchasing the first package.
    2. On April 2, 2023, auto-renewal would be triggered, and 1,499 USD would be automatically deducted from the user’s account balance. A new Pro package would be automatically issued to the user’s account.

    Must-Knows

    Purchasing the Basic or Professional monthly subscription packages will grant corresponding version durations as a bonus, valid for one month. These can be utilized to offset the consumption of audio and video call durations generated by the current application (SDKAppID). Charges for usage exceeding the package will be settled on a post-payment basis. For a detailed deduction policy, please refer to the Version Duration Bonus Explanation. For information on post-payment settlements, see the Pay-As-You-Go details.
    Newly created applications will be subscribed to your Free package, which enables basic features including audio/video calls, on-cloud recording, and On-Cloud MixTranscoding.
    The Free package will be renewed automatically when it expires, and your TRTC account will be offered 10,000 free minutes every month. Subscribing to a Free package will not incur any fees.
    If your monthly usage exceeds 10,000 minutes, TRTC services will be suspended for your account. You can upgrade to a Standard or Pro package to continue to use TRTC. You can also submit a ticket to get support from our team.
    Each application can be subscribed to only one package edition at a time.
    For example, if the application Application test_trtc is already using a TRTC Standard package, you cannot upgrade it to TRTC Pro before the package expires. If you do want to change the package edition an application is subscribed to, please submit a ticket.
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