tencent cloud

Feedback

Error Code

Last updated: 2023-12-18 18:13:00

    General Error Code

    Error Code
    Description
    0
    Operation Successful
    -1
    Temporarily Unclassified General Error
    -2
    Request Rate Limited, Please Try Again Later
    -1000
    Not Found SDKAppID, Please Confirm Application Info in TRTC Console
    -1001
    Passing illegal parameters when calling API, check if the parameters are legal
    -1002
    Not Logged In, Please Call Login API
    -1003
    Failed to Obtain Permission, Unauthorized Audio/Video Permission, Please Check if Device Permission is Enabled
    -1004
    This feature requires additional Package, please enable the corresponding Package as needed

    Local User Rendering, Video Management, Audio Management API Callback Error Definition

    Error Code
    Description
    -1100
    System Issue, Failed to Open Camera. Check if Camera Device is Normal
    -1101
    Camera has No System Authorization, Check System Authorization
    -1102
    Camera is Occupied, Check if Other Process is Using Camera
    -1103
    No Camera Device Currently, Please Insert Camera Device to Solve the Problem
    -1104
    System Issue, Failed to Open Mic. Check if Mic Device is Normal
    -1105
    Mic has No System Authorization, Check System Authorization
    -1106
    Mic is Occupied
    -1107
    No Mic Device Currently
    -1108
    Failed to Obtain Screen Sharing Object, Check Screen Recording Permission
    -1109
    Failed to Enable Screen Sharing, Check if Someone is Already Screen Sharing in the Room

    Room Management Related API Callback Error Definition

    Error Code
    Description
    -2100
    Room Does Not Exist When Entering, May Have Been Closed
    -2101
    This Feature Can Only Be Used After Entering the Room
    -2102
    Room Owner Does Not Support Leaving the Room, Conference Room Type: Transfer Room Ownership First, Then Leave the Room. Living Room Type: Room Owner Can Only Close the Room
    -2103
    This Operation is Not Supported in the Current Room Type
    -2104
    This Operation is Not Supported in the Current Speaking Mode
    -2105
    Illegal Custom Room ID, Must Be Printable ASCII Characters (0x20-0x7e), Up to 48 Bytes Long
    -2106
    Room ID is Already in Use, Please Choose Another Room ID
    -2107
    Illegal Room Name, Maximum 30 Bytes, Must Be UTF-8 Encoding if Contains Chinese Characters
    -2108
    User is Already in Another Room, Single RoomEngine Instance Only Supports User Entering One Room, To Enter Different Room, Please Leave the Room or Use New RoomEngine Instance

    Room User Information API Callback Error Definition

    Error Code
    Description
    -2200
    User Not Found
    -2201
    User Not Found in the Room

    Room User Speech Management API Callback Error Definition & Room Mic Seat Management API Callback Error Definition

    Error Code
    Description
    -2300
    Room Owner Permission Required for Operation
    -2301
    Room Owner or Administrator Permission Required for Operation
    -2310
    No Permission for Signaling Request, e.g. Canceling an Invite Not Initiated by Yourself
    -2311
    Signaling Request ID is Invalid or Has Been Processed
    -2340
    Maximum Mic Seat Exceeds Package Quantity Limit
    -2341
    Current User is Already on Mic Seat
    -2342
    Mic Seat is Already Occupied
    -2343
    Mic Seat is Locked
    -2344
    Mic Seat Serial Number Does Not Exist
    -2345
    Current User is Not on Mic
    -2346
    Mic-on Capacity is Full
    -2360
    Current Mic Seat Audio is Locked
    -2361
    Need to Apply to Room Owner or Administrator to Open Mic
    -2370
    Current Mic Seat Video is Locked, Need Room Owner to Unlock Mic Seat Before Opening Camera
    -2371
    Need to Apply to Room Owner or Administrator to Open Camera
    -2380
    All Members Muted in the Current Room
    -2381
    You Have Been Muted in the Current Room
    
    Contact Us

    Contact our sales team or business advisors to help your business.

    Technical Support

    Open a ticket if you're looking for further assistance. Our Ticket is 7x24 avaliable.

    7x24 Phone Support