Self-service Refund Instructions
EMR Serverless HBase instances in monthly subscription mode support partial refund. You can request for a refund in the console.
After the refund, services for instances are suspended, and the instance status changes to Terminating or Isolated. The instances are then moved to the recycle bin, in which case no fees will be incurred.
The instances will be retained in the recycle bin for seven days but cannot be accessed. If you want to restore them, you can renew them within the retention period.
If the billing mode of an instance is changed from pay-as-you-go to monthly subscription, you can only request a refund six hours after the change is completed.
Tencent Cloud reserves the right to reject your refund request if any potential problem exists or the request is for malicious purposes.
For the instances purchased during promotion campaigns, the rules stated in campaigns shall prevail if such rules conflict with refund rules in this document. If the campaign rules state that refund is not supported, you cannot request for refund.
Self-service Refund Rules
Refund amount = Paid order amount - Amount of used resources
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Actual order payment amount | The order payment amount, excluding the amount offset by discounts and vouchers. |
Amount of used resources | Calculation rules for the corresponding fees: If the refund is initiated on a day that completes a full month, fees are calculated for the entire month. Otherwise, fees are calculated on a pay-as-you-go basis. The duration is calculated on an hourly basis. If the refunded amount is 0 or lower, no fees are refunded, and resources are released. |
Note
The vouchers and discounts used during purchase cannot be returned. Other fees (offset by cash, free credits, and cash vouchers) can be refunded to the corresponding Tencent Cloud account according to the payment method and proportion.