What's New
Cloud Contact Center Terminology Update
https://xxxxxx/v4/openim_console_http_svc/list_faq?sdkappid=88888888&identifier=admin&usersig=xxx&random=99999999&contenttype=json
Parameter | Description |
v4/openim_console_http_svc/list_faq | Request API. |
sdkappid | Assigned SDKAppID in the IM console when creating an application. |
identifier | |
usersig | Generated signature of the App administrator account. For specific operations, see Generate UserSig. |
random | Enter a random 32-bit unsigned integer in the range of [0,4294967295]. |
contenttype | The request format has a fixed value of json. |
{"PageIndex": 1,"PageSize": 3,"Question":"robot""CategoryId":10463,"Status":4,"LanguageTag":""}
Field | Type | Required | Description |
PageIndex | Integer | Required | Pagination parameters (more than 0). |
PageSize | Integer | Required | Pagination parameters (more than 0). |
Question | String | Optional. | Main issue keyword-based filtering. |
CategoryId | Integer | Optional. | Category ID-based filtering. |
Status | Integer | Optional. | Status filtering. If filling in, To meet enumerated statuses:. 4 - Take effect. 5 - Disabled. Other value is illegal. |
LanguageTag | String | Optional. | Multilingual filtering. Note: If this language tag is not provided, tags in other languages will not be pulled. |
{"ActionStatus": "OK","ErrorInfo": "","ErrorCode": 0,"AllQuestionCount": 4,"StandardQuestionCount": 2,"QuestionList": [{"StandardQuestionId": "1721001306-@RBT#DeskDefaultRobot-7TBD7Xl2XuK8LL3X","StandardQuestion": "how to modify robot knowledge base""Status": 4,"CategoryId": 10464,"Answer": "You can click intelligent bot > knowledge base in the left menu bar on the management console. After the update is completed, click the publish button in the top right corner. It will take effect in the official environment after successful release."AnswerType": 0,"QuestionType": 0,"SimilarQuestions": [How to add Q&A]},{"StandardQuestionId": "1721001306-@RBT#DeskDefaultRobot-YuJtJBLlmnwbZlSV","StandardQuestion": "Can robot functionality be disabled?""Status": 4,"CategoryId": 10464,"Answer": "You can click Intelligent Robot > Knowledge Base in the left menu bar on the management console. Click Disable in the upper-right corner of the opened page. Once disabled, user consultations will be directly transferred to manual customer service.""AnswerType": 0,"QuestionType": 0,"SimilarQuestions": [How to implement that all questions are replied by customer service]}]}
Field | Type | Description |
ActionStatus | String | Request processing result. OK: processing successful; FAIL: processing failed. |
ErrorCode | Integer | Error code: 0 indicates success, non-zero indicates failure. |
ErrorInfo | String | Error message. |
AllQuestionCount | Integer | Total number of issues. |
StandardQuestionCount | Integer | Number of standard questions. |
QuestionList | Array | Problem list. |
StandardQuestionId | String | Standard question ID. |
StandardQuestion | String | Standard question. |
Status | Integer | Status. Status value enumeration: 4 - Take effect. 5 - Disabled. |
CategoryId | Integer | Category ID. |
Answer | String | Answer. |
AnswerType | Integer | Answer type. Answer Type Enumeration 0 - Ordinary text. 2 - Rich text. |
QuestionType | Integer | Problem type. Enumerate problem types. 0 - Ordinary issue |
SimilarQuestions | Array | Similar question list. |
Error Code | Description |
-7 | Parameter parsing failed. Check whether the request package complies with the JSON Specification or the request parameters meet requirements. |
-14 | Exceeds the maximum rate limit allowed by this API. |
-20 | Request requires App administrator permissions. |
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