Symptom Description
During operations such as binding/modifying emails, or resetting passwords, email verification messages are not received on the email box.
Possible Causes
The main reasons for not receiving verification email include:
Incorrect email address entered.
Email system automatically hides content based on keywords.
System-specific restrictions, such as:
Enterprise-built email systems prohibiting third-party emails
Resolution Steps
1. Check if the email address is entered correctly.
Yes, proceed to the next step.
2. Check if verification emails are marked as spam and filtered to junk folders.
Yes, set Tencent Cloud email (cloud_noreply@tencent.com) to the allowlist.
No, proceed to the next step.
3. Network communication errors may also lead to mail loss. Please check if there are exceptions in network connection.
Yes, request a new verification code or retry again later.
No, proceed to the next step.
4. Check if using enterprise email systems with third-party blocking policies.
Yes, contact your internal IT support or use alternative email addresses.
Note:
Contact us. Available for consultation as a guest user