tencent cloud

피드백

Overdue Payment Policies

마지막 업데이트 시간:2023-07-21 11:41:58
    Note:
    If you are a customer of a Tencent Cloud partner, the rules regarding resources when there are overdue payments are subject to the agreement between you and the partner.
    The arrears processing for the peering connection are adjusted according to the billing method, which is effective from 10:30:00 on May 19, 2020. You can find details below:
    Note:
    If you have enabled the non-stop feature, and when your account is in arrears, you can continue to use the service and be billed. To enable the non-stop feature, submit a ticket.

    Billing by Daily Peak Bandwidth and Monthly 95th Percentile

    You can continue to use the cross-region peering connection for 24 hours from the moment your balance becomes zero. You will be billed for this period.
    After 24 hours,
    If your balance remains negative, both the cross-region peering connection and billing stop. Resources are maintained, so that you can restore the service after topping up your account.
    If your account is topped up to a positive balance, the cross-region peering connection resumes with the same bandwidth cap as before.
    
    Note:
    The cost of the peering connection billed by daily peak bandwidth will be deducted between 8-10 a.m. on the following day. For example, the cost of the peering connection billed by daily peak bandwidth on December 1, 2019 will be deducted between 8-10 a.m. on December 2, 2019.
    The cost of the peering connection billed by monthly 95 percentile will be deducted between 8-10 a.m. on the first day of the following month. For example, the cost of the peering connection billed by monthly 95 percentile in November 2019 will be deducted between 8-10 a.m. on December 1, 2019.
    
    문의하기

    고객의 업무에 전용 서비스를 제공해드립니다.

    기술 지원

    더 많은 도움이 필요하시면, 티켓을 통해 연락 바랍니다. 티켓 서비스는 연중무휴 24시간 제공됩니다.

    연중무휴 24시간 전화 지원