History
Introduction
API Category
Making API Requests
Region APIs
Instance APIs
Cloud Hosting Cluster APIs
Image APIs
Instance Launch Template APIs
Placement Group APIs
Key APIs
Security Group APIs
Network APIs
Data Types
Error Codes
| API Name | Feature | Frequency Limit (maximum requests per second) |
|---|---|---|
| CreateSDKLoginToken | Creates sdk log-in token | 20 |
| CreateStaff | Creates customer service account | 20 |
| DeleteStaff | Deletes agent information | 20 |
| ModifyStaff | Modifies customer service account | 20 |
| DescribeStaffInfoList | Retrieve the agent information list | 20 |
| DescribeStaffStatusMetrics | Get Agent Real-Time Metrics | 20 |
| ModifyStaffPassword | Modify agent password | 20 |
| DescribeStaffStatusHistory | Query agent status history | 20 |
| ForceMemberOffline | Force customer service to go offline | 20 |
| RestoreMemberOnline | Restore customer service to go online | 20 |
| SetStaffStatus | Set staff status | 20 |
| API Name | Feature | Frequency Limit (maximum requests per second) |
|---|---|---|
| CreateCCCSkillGroup | Creates a new skill group | 20 |
| DeleteCCCSkillGroup | Delete a customer service skill group | 20 |
| UpdateCCCSkillGroup | Updates skill group | 20 |
| DescribeSkillGroupInfoList | Accesses skill group information list | 20 |
| BindStaffSkillGroupList | Binds the skill group to which the agent belongs | 20 |
| UnbindStaffSkillGroupList | Unbinds agent's skill group | 20 |
| API Name | Feature | Frequency Limit (maximum requests per second) |
|---|---|---|
| BindNumberCallInInterface | Bind number call callback API | 20 |
| BindNumberCallOutSkillGroup | Binds outbound skill group of number | 20 |
| UnbindNumberCallOutSkillGroup | Unbinds the number from the outbound call skill group | 20 |
| DescribeNumbers | Queries the number list | 20 |
| DisableCCCPhoneNumber | Disables number | 20 |
| CreateOwnNumberApply | Create customer's own number integration review | 20 |
| ModifyOwnNumberApply | Modify customer's own number approval form | 20 |
| API Name | Feature | Frequency Limit (maximum requests per second) |
|---|---|---|
| CreateCallOutSession | Creates outbound call session (currently only dual call is supported) | 20 |
| API Name | Feature | Frequency Limit (maximum requests per second) |
|---|---|---|
| AbortPredictiveDialingCampaign | Stops predictive dialing task | 20 |
| CreatePredictiveDialingCampaign | Creates predictive outbound call task | 20 |
| DeletePredictiveDialingCampaign | Deletes predictive dialing task | 20 |
| DescribeAgentCruiseDialingCampaign | Query agent cruise-style outbound call task | 20 |
| DescribePredictiveDialingCampaign | Queries predictive outbound call task | 20 |
| DescribePredictiveDialingCampaigns | Queries predictive outbound call task list | 20 |
| DescribePredictiveDialingSessions | Queries predictive outbound call list | 20 |
| PausePredictiveDialingCampaign | Pauses predictive outbound call task | 20 |
| ResumePredictiveDialingCampaign | Resumes predictive outbound call task | 20 |
| UpdatePredictiveDialingCampaign | Updates predictive outbound call task | 20 |
| API Name | Feature | Frequency Limit (maximum requests per second) |
|---|---|---|
| CreateExtension | Creates SIP Phone account | 20 |
| DeleteExtension | Deletes SIP Phone account | 20 |
| ModifyExtension | Modifies SIP Phone account (add agent or skillgroup) | 20 |
| DescribeExtension | Get SIP Phone information | 20 |
| DescribeExtensions | Get SIP Phone list Info | 20 |
| ResetExtensionPassword | Resets SIP Phone Password | 20 |
| API Name | Feature | Frequency Limit (maximum requests per second) |
|---|---|---|
| DescribeTelCdr | Get Call Service Records and Recordings | 20 |
| DescribeProtectedTelCdr | Get Protected Call Records and Recording | 20 |
| DescribePSTNActiveSessionList | Get PSTN session list | 20 |
| DescribeCallInMetrics | Get Inbound Real-Time Metrics | 20 |
| DescribeTelSession | Accesses pstn session information | 20 |
| DescribeTelCallInfo | Get Call Consumption statistics by SDKAppID | 20 |
| DescribeSessionDetail | Query call detail | 20 |
| API Name | Feature | Frequency Limit (maximum requests per second) |
|---|---|---|
| DescribeCCCBuyInfoList | Get Subscription Billing List | 20 |
| API Name | Feature | Frequency Limit (maximum requests per second) |
|---|---|---|
| DescribeAIAnalysisResult | Query AI conversation analysis result | 20 |
| CreateUserSig | Create user data signing | 20 |
| HangUpCall | Hangs up the phone | 20 |
| DescribeTelRecordAsr | Pulls session recording to text information | 20 |
| CreateAdminURL | Creates a management access link | 20 |
| DescribeIvrAudioList | Query ivr audio file list | 20 |
| UploadIvrAudio | Upload ivr audio files | 1 |
| TransferToManual | Transfer to human agent | 20 |
| PlaySoundCall | Playback in a call | 20 |
| API Name | Feature | Frequency Limit (maximum requests per second) |
|---|---|---|
| AbortAgentCruiseDialingCampaign | Stop agent cruise-style outbound call task | 20 |
| CreateAgentCruiseDialingCampaign | Create agent cruise-style outbound call task | 20 |
| CreateIVRSession | CreateIVRSession | 20 |
| API Name | Feature | Frequency Limit (maximum requests per second) |
|---|---|---|
| DescribeAIAgentInfoList | Query the information list of the intelligent agent | 20 |
| CreateAIAgentCall | Create a single intelligent agent call | 20 |
| CreateAutoCalloutTask | Create a bulk automatic outbound call task | 20 |
| PauseAutoCalloutTask | Suspend an automatic outbound call task | 20 |
| ResumeAutoCalloutTask | Restore a suspended automatic outbound call task | 20 |
| StopAutoCalloutTask | Stops automatic outbound call task | 20 |
| DescribeAutoCalloutTasks | Batch query automatic outbound call tasks | 20 |
| DescribeAutoCalloutTask | Queries automatic outbound call task details | 20 |
| DescribeAICallExtractResult | Query intelligent agent call Tag data | 20 |
| DescribeAILatency | Query the AI service latency info of an intelligent agent in a call | 20 |
| CreateAICall | Create a single intelligent agent call - bring your own model | 20 |
| ControlAIConversation | Control AI conversation | 20 |
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