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DocumentaçãoService PlanService GuideService ContentSupport Methods – Standard Services

Support Methods – Standard Services

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Última atualização: 2024-11-29 14:12:47
Technical Support
Service Description
Service Time
Ticket
via https://console.tencentcloud.com/workorder
or
log in Tencent Cloud console, click on "Ticket" to enter the ticket management system
24/7
Hotline
China Hong Kong
+852 800 906 020 (toll-free)
United States
+1 844 606 0804 (toll-free)
Canada
+1 888 605 7930 (toll-free)
United Kingdom
+44 808 196 4551 (toll-free)
Australia
+61 1300 986 386 (toll-free)
24/7
 
IM Group
（Enterprise Support Plan only）
Instant messaging group for real-time and efficient communication After purchasing the Enterprise-level Support Plan, Tencent Cloud will set up a dedicated IM group for customers to provide real-time and prompt responses to troubleshooting and technical consultation inquiries. Supported IM group types: Slack, WeCom (Enterprise WeChat)
24/7
 
Note:
IM group is the primary service supportchannel for customers who have purchased the Enterprise support plan. Customers can directly contact Tencent Cloud's customer service through the IM group for consultation and issue report.

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