IEM is a service led by a team of exclusive technical experts at Tencent Cloud. It aims to ensure the stable and efficient operation of customers' cloud systems and address peak business demands. During critical moments such as the deployment of new business, operation and promotion activities, version updates, etc., we provide you with exclusive IEM services to assist you in smoothly navigating through business peaks.
Note:
For customers purchasing enterprise support plan, we offer three complimentary IEM support sessions per year, each lasting up to three consecutive days. If additional days are required, separate purchase of IEM is necessary. To ensure sufficient preparation before the event, we recommend submitting the support activation request at least 10 business days in advance.