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DocumentaçãoCloud Contact CenterDesk API ReferenceAPI ReferenceChatbot and Knowledge BaseUpdate Chatbot Smalltalk Library

Update Chatbot Smalltalk Library

Modo Foco
Tamanho da Fonte
Última atualização: 2025-03-31 20:14:15

API Call Description

App admin proactively invokes RESTful APIs to update chatbot small talk library.
Caution:
Take effect directly on the live network after configuration through the REST API (set and publish in the management console).

Sample Request URL

https://xxxxxx/v4/openim_console_http_svc/update_chitchat?sdkappid=88888888&identifier=admin&usersig=xxx&random=99999999&contenttype=json

Request Parameters

The following table only lists the parameters involved in modification when calling this API and their descriptions. For more parameter details, please see REST API Introduction.
Parameter
Description
v4/openim_console_http_svc/update_chitchat
Request API.
sdkappid
Assigned SDKAppID in the IM console when creating an application.
identifier
Must be an App administrator account. For more details, see App administrator.
usersig
Generated signature of the App administrator account. For specific operations, see Generate UserSig.
random
Enter a random 32-bit unsigned integer in the range of [0,4294967295].
contenttype
The request format has a fixed value of json.

Maximum Calling Frequency

5 times/second.

Sample Request Packet

{
    "StandardQuestionId": "1500086040-@RBT#DeskDefaultRobot-qJLb9mKIA4bmdv9j",
    Answer: This is a response.
    "AnswerType":2,
    "CategoryId":77514,
    "Question":"Test modifying the main issue"
}

Request Packet Fields

Field
Type
Description
StandardQuestionId
String
The ID of the standard question to be modified.
Answer
String
Answer (optional, leave blank if not modifying the answer).
AnswerType
Integer
Answer type (optional, leave blank if not modifying the answer type).
Ordinary text QA.
Rich text document 2
CategoryId
Integer
Category ID (optional, leave blank if not modifying the category).
Question
String
Question (optional, leave blank if not modifying the question).

Response Package Example

{
    "ActionStatus": "OK",
    "ErrorInfo": "",
    "ErrorCode": 0
}

Response Packet Fields

Field
Type
Description
ActionStatus
String
Request processing result. OK: processing successful; FAIL: processing failed.
ErrorCode
Integer
Error code: 0 indicates success, non-zero indicates failure.
ErrorInfo
String
Error message.

Error Code Description

Unless a network error (for example, 502 error) occurs, the HTTP return code of this API is always 200. The actual error code and error information are indicated by ErrorCode and ErrorInfo in the response packet body.
For common error codes (60000 to 79999), see the Error Code document.
The private error codes of this API are as follows:
Error Code
Description
-7
Parameter parsing failed. Check whether the request packet conforms to the JSON Specification or the request parameters meet requirements.
-14
Exceeding the maximum rate limit allowed by this API.
-20
Request requires App administrator permissions.
-50003
Desk resource is unavailable.
-50040
Number of Suggestions: Return to 'n' matches each time guided.
-50011
Delete system predefined classification.

API Debugging Tools

Debug this interface using the online debugging tool for REST API.

References

Query one-to-one messages (v4/openim/admin_getroammsg)
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