Benefit from highly flexible and comprehensive service support anywhere, anytime for greater business successes with the aid of Tencent Cloud.

Support Plan

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FlexTitle

· Features all basic level services. 
· Provides quicker and more efficient response time to technical questions.

Developer

· Perfect for expanded services and specializes in group support of tickets. 
· Designated business promotional support.
 
· Provides multi-channel rapid response and value-added services.

Business

· Provide dedicated service and technical managers to enable more effective and rational support. 24*7 expert group support. 
· Provide dedicated service and technical managers to enable more effective and rational support. 24*7 expert group support.

Enterprise

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Tencent Cloud provides a unique combination of tools and expertise to support your business, products and services.

Support Plans

Partner

Tencent Cloud is designed to create a seamless experience for you.

Are you ready to get started?

Contact

Manfaatkan dukungan layanan yang sangat fleksibel dan komprehensif di mana saja, kapan saja, demi keberhasilan bisnis yang lebih besar dengan bantuan Tencent Cloud.

Rencana Dukungan

· Mencakup semua layanan tingkat dasar. 
· Menyediakan waktu respons yang lebih cepat dan lebih efisien untuk pertanyaan teknis.

Pengembang

· Sangat cocok untuk layanan dan spesialisasi yang diperluas dalam dukungan tiket berkelompok. 
· Dukungan promosi bisnis yang ditunjuk. 
· Menyediakan layanan reaksi cepat multi-saluran dan layanan bernilai tambah.

Bisnis

· Menyediakan layanan khusus dan pengelola teknis untuk memberikan dukungan yang lebih efektif dan rasional. Dukungan kelompok ahli 24*7. 
· Disesuaikan untuk perusahaan dalam berbagai dukungan arsitektur.

Perusahaan

Tencent Cloud menyediakan kombinasi unik antara alat dan keahlian untuk mendukung bisnis, produk, dan layanan Anda.

Rencana Dukungan

Tencent Cloud dirancang untuk menciptakan pengalaman yang mulus bagi Anda.

Anda siap untuk memulai?

Tencent Cloudは、柔軟かつ全面的な支援サービスを提供し、お客様がどこにいても、どんなニーズがあっても、より早く成長し、成功できるよう支援します。

サービスプラン

· ベーシックプランのすべてのサービスを提供し。 
· 技術インシデントにより迅速かつ効率的に対応します。

開発者プラン

· 拡張サービスに適し、専用チケット対応グループを用意しております。 
· 指定された業務に対して、プッシュのサポートを提供します。 
· 迅速に対応するために、複数の連絡手段を提供し、付加価値の高いサービスも用意しております。

ビジネスプラン

· 専属のカスタマサービス/技術マネージャー/7*24時間の専門家チームによるサポートを提供します。 
· 企業自分のアーキテクチャーをカスタマイズします。

エンタープライズプラン

Tencent Cloudはユニークなツールと専門知識を提供し、お客様の事業、製品とサービスが成功を収めることに力を尽くします。

サービスプラン

Tencent Cloudでシームレスでスムーズなユーザービリティを楽しんでください。

準備はできましたか？

언제 어디서나 Tencent Cloud의 유연하고 포괄적인 서비스 지원을 받아 비즈니스 성공을 실현할 수 있습니다.

지원 계획

· F모든 베이직 서비스 제공. 
· 기술적인 질문에 더 빠르고 효율적으로 응답.

개발자

· 확장 서비스에 적합하며 전담 티켓 그룹 지원 제공. 
· 지정 비즈니스 프로모션 지원. 
· 신속한 멀티 채널 응답과 부가 가치 서비스 제공.

비즈니스

· 전담 서비스 및 기술 매니저, 연중무휴 전문가 그룹 지원 제공. 
· 다양한 기업 맞춤형 아키텍처 지원 제공.

엔터프라이즈

Tencent Cloud는 귀하의 비즈니스, 제품 및 서비스를 지원하는 툴과 전문 지식의 고유한 조합을 제공합니다.

지원 계획

Tencent Cloud는 원활한 클라우드 경험을 제공합니다.

시작할 준비가 되셨나요?

Beneficie-se de suporte de serviço altamente flexível e abrangente em qualquer lugar, a qualquer hora, para ter ainda mais sucesso nos negócios com a ajuda da Tencent Cloud.

Plano de suporte

· Conta com todos os serviços de nível básico. 
· Fornece tempo de resposta mais rápido e eficiente para dúvidas técnicas.

Desenvolvedor

· Perfeito para serviços mais amplos e especializados e conta com suporte em grupo de tíquetes. 
· Suporte destinado à promoção de negócios. 
· Fornece resposta multicanal rápida e serviços de alto valor agregado.

Negócios

· Serviços dedicados e gerentes técnicos a seu dispor para um suporte mais eficaz e criterioso. Suporte ininterrupto com grupo de especialistas. 
· Feito sob medida para empresas em uma série de suportes de arquitetura.

Empresa

A Tencent Cloud traz uma combinação exclusiva de ferramentas e expertise para dar suporte aos seus negócios, produtos e serviços.

Plano de suporte

A Tencent Cloud foi desenvolvida para criar uma experiência impecável para você.

Preparado para começar?

提供高度灵活，全方位的服务支持，无论何时何地、无论有何需求，腾讯云都将最大化帮助您更快地发展并取得成功。

服务计划

· 提供所有基础级服务。 
· 为技术问题提供更快、更高效的响应。

开发者级

· 适用于扩展服务，并提供专门的工单群支持。 
· 指定业务推广支持。 
· 提供多渠道快速响应和增值服务。

商业级

· 提供专属服务和技术经理、全天候专家组支持。 
· 为企业量身定制各种架构支持。

企业级

腾讯云为您提供独特的工具和专业知识，助力您业务、产品和服务的成功。

服务计划

腾讯云助您打造腾讯云上无缝流畅体验。

准备好了吗？

Benefit from highly flexible and comprehensive service support anywhere, anytime for greater business successes with the aid of Tencent Cloud.

Support Plan | Tencent Cloud

Manfaatkan dukungan layanan yang sangat fleksibel dan komprehensif di mana saja, kapan saja, demi keberhasilan bisnis yang lebih besar dengan bantuan Tencent Cloud.

Rencana Dukungan | Tencent Cloud

Tencent Cloudは、柔軟かつ全面的な支援サービスを提供し、お客様がどこにいても、どんなニーズがあっても、より早く成長し、成功できるよう支援します。

サービスプラン | Tencent Cloud

언제 어디서나 Tencent Cloud의 유연하고 포괄적인 서비스 지원을 받아 비즈니스 성공을 실현할 수 있습니다.

지원 계획 | Tencent Cloud

Beneficie-se de suporte de serviço altamente flexível e abrangente em qualquer lugar, a qualquer hora, para ter ainda mais sucesso nos negócios com a ajuda da Tencent Cloud.

Plano de suporte | Tencent Cloud

提供高度灵活，全方位的服务支持，无论何时何地、无论有何需求，腾讯云都将最大化帮助您更快地发展并取得成功。

Tencent Cloud	Basic	Developer	Business	Enterprise
Self Support	FAQs and documentation, message suscription, APIs and SDKs, etc.	FAQs and documentation, message suscription, APIs and SDKs, etc.	FAQs and documentation, message suscription, APIs and SDKs, etc.	FAQs and documentation, message suscription, APIs and SDKs, etc.
Technical Support	Ticket ( 24/7 )	Phone ( 24/7 ) Ticket ( 24/7 )	Phone ( 24/7 ) Ticket ( 24/7 )	Phone ( 24/7 ) Ticket ( 24/7 ) Online chat group ( 24/7 )
Case Severity/ Response Time	General questions < 16 hours	General questions < 16 hours System impaired < 8 hours	General questions < 16 hours System impaired < 8 hours Production system impacted < 30 minutes	General questions < 16 hours System impaired < 8 hours Production system impacted < 30 minutes Business critical < 15 minutes
Case Handing Personnel	Customer Service Associates	Customer Service Associates	Cloud Support Engineers	Cloud Support Experts
Third-party Software Support	X	Configuration Guidance and Troubleshooting	Configuration Guidance and Troubleshooting	Configuration Guidance and Troubleshooting
Technical Account Manager	X	X	X	Designated Technical Account Manager
Architecture Support	X	X	X	Consultative review and guidance on product usage, configuration, custom intrastucture, platform services, network configuration, etc.(Limited)
Inspection by Tencent Smart Advisor	Check and identify risks of cloud resources with the Tencent Smart Advisor, free of charge	Check and identify risks of cloud resources with the Tencent Smart Advisor, free of charge	Check and identify risks of cloud resources with the Tencent Smart Advisor, free of charge	Check and identify risks of cloud resources with Tencent Smart Advisor, free of charge. Receive inspection report interpretations and governance plans provided by dedicated technical managers for optimization.
Infrastructure Event Management (IEM)	X	X	X	Enjoy two sessions of support by Tencent Cloud experts free of charge and purchase more sessions on demand. Service reference: IEM
Pricing（per month）	Free	Starting at $19.99 - or - 10% of monthly Tencent Cloud usage for the first $0–$200. 3% of monthly Tencent Cloud usage over $200. (Higher fees will apply and fees are calculated based on prices before any discounts.)	Starting at $70 - or - 10% of monthly Tencent Cloud usage for the first $0–$700. 7% of monthly Tencent Cloud usage from $700–$5,600. 5% of monthly Tencent Cloud usage from $5,600–$17,500. 3% of monthly Tencent Cloud usage over $17,500. (Higher fees will apply and fees are calculated based on prices before any discounts.)	Starting at $8,000 - or - 10% of monthly Tencent Cloud usage for the first $0–$80,000. 7% of monthly Tencent Cloud usage from $80,000–$260,000. 5% of monthly Tencent Cloud usage from $260,000–$500,000. 3% of monthly Tencent Cloud usage over $500,000. (Higher fees will apply and fees are calculated based on prices before any discounts.)

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