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What should I do if my free SSL certificate is still pending verification?

Created on 2025-03-25 17:51:49
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If your free SSL certificate is still pending verification, here are some steps you can take:

  1. Check Domain Ownership: Ensure that the domain you're trying to secure is correctly associated with your account and that you have ownership or control over it. This is usually verified through DNS records, HTML files, or other methods specified by the certificate authority.

    • Example: If you're using a DNS validation method, make sure the CNAME record or TXT record provided by the certificate authority is correctly added to your domain's DNS settings.

  2. Verify Configuration: Double-check all the configuration steps you've followed. Ensure that you've correctly followed the instructions provided by the certificate authority or the platform you're using.

    • Example: Ensure that the file uploaded to your server for HTTP validation matches exactly what the certificate authority expects.

  3. Wait for Propagation: Sometimes, DNS changes or updates take time to propagate across the internet. This can take anywhere from a few minutes to up to 48 hours.

    • Example: If you've recently changed your DNS records, wait a few hours and then check again.

  4. Contact Support: If you've verified everything and it's still pending, contact the support team of the certificate authority or the platform you're using for further assistance.

    • Example: If you're using a service like Let's Encrypt, you can reach out to their support forums or use their automated tools to diagnose issues.

  5. Consider Alternative Services: If the issue persists and you need an immediate solution, consider using a different SSL certificate provider or a managed service that can handle SSL certificate issuance for you.

    • Recommendation: Tencent Cloud offers a variety of SSL certificate services through its Cloud Certificate Service (CCS). This service simplifies the process of obtaining, managing, and deploying SSL certificates, ensuring your website's security and trustworthiness. With Tencent Cloud CCS, you can easily request and install certificates, and benefit from automated renewals and alerts.

By following these steps, you should be able to resolve the pending verification issue with your free SSL certificate.