To address the issue where video messages sent by the terminal cannot be played on the iOS browser when using the latest version of WebIM, consider the following steps:
Check Compatibility: Ensure that the video format used for the messages is compatible with iOS browsers. iOS typically supports H.264 encoded videos.
Update WebIM: Verify that you are using the latest version of WebIM, as updates often include bug fixes and compatibility improvements.
Test on Different Browsers: Try playing the video messages on different iOS browsers (e.g., Safari, Chrome) to determine if the issue is browser-specific.
Clear Cache: Clear the browser cache on the iOS device to ensure that there are no corrupted files causing the problem.
Use a Different Device: Test the video messages on another iOS device to see if the issue persists, which could indicate a device-specific problem.
Check Network Connection: Ensure that the iOS device has a stable internet connection, as poor connectivity can affect video playback.
Review Server Configuration: If the issue persists, review the server configuration for WebIM to ensure that it is properly set up to handle video messages.
Consult Documentation: Refer to the WebIM documentation or support forums for any known issues or additional troubleshooting steps.
For cloud-related solutions, consider leveraging services like Tencent Cloud's Video Processing Service, which can help in transcoding and optimizing video content for better compatibility across different devices and browsers.