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What should I do if the mobile phone number used to register Tencent e-Signature is no longer used?

Created on 2025-05-12 18:21:30
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If the mobile phone number used to register Tencent e - Signature is no longer in use, you can follow these steps to solve the problem.

Explanation: When the registered mobile phone number is no longer available, it may cause difficulties in receiving verification codes and other operations during the use of Tencent e - Signature. You need to update the contact information to ensure the normal use of the service.

Steps:

  1. Log in to the Tencent e - Signature platform. Usually, you can enter through the official website.
  2. Look for the account settings or security settings option. This is often where you can modify your contact information.
  3. In the settings, find the item related to the mobile phone number. There should be an option to modify or update it.
  4. Follow the system prompts to complete the verification process. This may involve using other verification methods such as email verification or answering security questions to prove your identity.
  5. After successful identity verification, enter the new mobile phone number and complete the binding.

Example: Suppose you originally registered with a mobile phone number that has been lost or cancelled. When you try to sign a document and need to receive a verification code, you realize the problem. You log in to the Tencent e - Signature platform, go to the account settings, find the mobile phone number modification option, and start the modification process. First, you may need to enter your current password for basic identity verification. Then, you can choose to receive a verification code via email. After entering the correct verification code sent to your email, you can enter the new mobile phone number and complete the binding. Now, you can receive verification codes and other important notifications on the new mobile phone number.

If you need more computing resources or cloud - related services during the process of using Tencent e - Signature, such as storing large - scale contract documents, you can consider using Tencent Cloud's Object Storage Service (COS). It provides reliable and scalable storage solutions to meet your data storage needs.