What should I do if the image in the email does not display?

If the image in an email does not display, you can take the following steps to troubleshoot and resolve the issue:

1. Check Email Client Settings

Many email clients block images by default for security reasons. You can enable image display manually:

• Outlook: Right-click the blocked image area, select "Change Picture Blocking Settings," and choose "Always download pictures."
• Gmail: Click the "Display images below" link at the top of the email or enable "Always display external images" in settings.
• Apple Mail: Go to Preferences > Viewing, and ensure "Load remote content in messages" is checked.

2. Verify Internet Connection

A poor or unstable internet connection can prevent images from loading. Check your network and try reloading the email.

3. Check Email Sender’s Image Hosting

If the sender embedded images using an unreliable or blocked URL, the images may not load. Ask the sender to:

• Use a reliable image hosting service (e.g., a CDN or cloud storage).
• Embed images directly in the email instead of linking to external URLs.

4. Clear Cache or Restart the Email Client

Corrupted cache or temporary glitches can cause images to fail. Clear the cache or restart your email client.

5. Check for Email Filters or Security Software

Some security tools or email filters may block images. Temporarily disable them to test if images load.

Example Scenario:

If you receive a marketing email from a company and the product images are missing, the issue might be:

• The sender’s email server is blocking external image links.
• Your email client is set to block images by default.

Solution: Enable image display in your email client or ask the sender to host images on a reliable platform like Tencent Cloud Object Storage (COS), which ensures fast and secure image delivery.

If the sender uses Tencent Cloud COS, images are hosted on a high-performance, scalable platform, reducing the chance of loading failures.