Technology Encyclopedia Home >When submitting domain name real-name authentication, it prompts "The name on the certificate is inconsistent with the domain name owner, which will cause the real-name review to fail." How to deal with it?

When submitting domain name real-name authentication, it prompts "The name on the certificate is inconsistent with the domain name owner, which will cause the real-name review to fail." How to deal with it?

This error message indicates a mismatch between the name on the identity document used for real-name authentication and the registered domain name owner. Domain name real-name authentication requires the identity document (such as an ID card or business license) to exactly match the legal owner of the domain name as recorded in the registry system.

How to resolve it:

  1. Check the domain name registration information: Log in to your domain registrar's platform and verify the registered owner's name. Ensure it matches the name on your identity document.
  2. Use the correct identity document: If the domain is registered under a company, use the business license. For personal domains, use a valid ID card. The names must be identical, including character formats (e.g., no abbreviations or translations).
  3. Update the registration information (if needed): If the domain owner is incorrect, update it in the registrar's system before submitting real-name authentication. This may involve providing transfer or ownership proof.
  4. Submit accurate documents: Ensure the scanned copy of your ID/business license is clear and matches the registered name exactly (no typos or extra spaces).

Example scenario:
If your domain is registered under "ABC Technology Ltd." but you submit a personal ID card with the name "Li Wei," the authentication will fail. You must either use the company's business license or update the domain owner to "Li Wei" first.

For cloud-based domain management:
If you're using a cloud provider's domain registration service (e.g., Tencent Cloud Domain Registration), ensure the domain ownership details in their console match your real-name authentication documents. Their system provides tools to verify and update domain information before authentication.