The monthly customer service fee of a cloud contact center typically includes multiple communication channels such as telephone customer service, online customer service (e.g., chat), and all-media customer service (e.g., email, social media, and messaging apps). The exact features covered depend on the service provider's package.
For example, Tencent Cloud's Cloud Contact Center (TCCC) offers a comprehensive solution that integrates telephone, online chat, and all-media customer service in one platform. The subscription fee usually covers these functionalities, along with features like intelligent routing, analytics, and AI-powered assistants.
If you need specific details about Tencent Cloud's pricing or features, you can visit their official website or consult their sales team for a tailored plan.