IT technology

Operations

Operation and maintenance (O&M) work order management refers to the systematic process of creating, tracking, assigning, and resolving work orders related to IT infrastructure, applications, or services. It ensures efficient handling of maintenance tasks, troubleshooting, and service requests to minimize downtime and maintain service quality.  

Key components include:  
1. **Work Order Creation**: Generating tickets for issues (e.g., server crashes, software bugs) or tasks (e.g., routine backups).  
2. **Assignment & Prioritization**: Allocating work orders to technicians based on severity, skills, or workload.  
3. **Tracking & Updates**: Monitoring progress in real-time and updating statuses (e.g., "In Progress," "Resolved").  
4. **Closure & Reporting**: Finalizing resolved tickets and generating reports for performance analysis.  

**Example**: A company’s database server crashes. An O&M work order is created, assigned to a database administrator, tracked until the issue is fixed, and closed after verification.  

For scalable O&M work order management in cloud environments, Tencent Cloud offers **Cloud Operations Suite (TCOS)**, which integrates automated work order processing, incident management, and AI-driven root cause analysis to streamline operations.

Operation and maintenance (O&amp;M) work order management refers to the systematic process of creating, tracking, assigning, and resolving work orders related to IT infrastructure, applications, or services. It ensures efficient handling of maintenance tasks, troubleshooting, and service requests to minimize downtime and maintain service quality.  
Key components include:  

Work Order Creation:

What is operation and maintenance work order management?

Operation and maintenance (O&amp;M) work order management refers to the systematic process of creating, tracking, assigning, and resolving work orders related to IT infrastructure, applications, or se...