Key Performance Indicators (KPIs) for digital identity management measure the effectiveness, security, and efficiency of managing digital identities within an organization. These KPIs help ensure that identity systems support business goals while maintaining compliance and minimizing risks.
This measures the percentage of successful identity verifications during user onboarding or authentication. A high success rate indicates smooth user experiences without excessive friction.
Example: If 98% of users are verified successfully during onboarding, it shows the identity verification process is efficient.
Tracks the frequency of failed login attempts due to incorrect credentials, expired sessions, or technical issues. A low failure rate suggests a reliable authentication system.
Example: An authentication failure rate below 2% indicates a well-functioning system.
MTTD measures how quickly an identity-related threat (e.g., unauthorized access) is detected, while MTTR measures the time taken to respond. Faster detection and response reduce security risks.
Example: If MTTD is under 1 hour and MTTR is under 4 hours, the security team is reacting promptly.
Measures how quickly new users are granted access (provisioning) and how fast access is revoked when no longer needed (deprovisioning). Efficient provisioning/deprovisioning minimizes security gaps.
Example: If new employees receive access within 1 hour of hiring and former employees are deprovisioned within 15 minutes of departure, the process is optimized.
Tracks how well the identity management system complies with regulations (e.g., GDPR, HIPAA, SOC 2). High compliance rates reduce legal risks.
Example: If 100% of identity processes meet regulatory requirements, the system is fully compliant.
Measures how often users rely on self-service tools (e.g., password reset) instead of IT support. High self-service usage improves efficiency.
Example: If 80% of password resets are handled via self-service, IT workload is reduced.
Tracks the number of fraudulent identity attempts detected (e.g., fake accounts, credential stuffing). A high detection rate improves security.
Example: If 95% of fraudulent login attempts are blocked, the system effectively prevents attacks.
Measures the reliability of the identity management system (e.g., Single Sign-On, Multi-Factor Authentication). High availability ensures uninterrupted access.
Example: If the identity system has 99.9% uptime, it meets enterprise reliability standards.
For robust digital identity management, Tencent Cloud offers Identity and Access Management (IAM) solutions, Multi-Factor Authentication (MFA), and Enterprise Identity Verification services to enhance security and streamline identity processes. These tools help monitor and optimize the above KPIs effectively.