Reliable, Elastic, Effortless Cloud Contact Center solutions to fit into your business, regardless of the size, location or business stage.

Cloud Contact Center

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https://www.tencentcloud.com/document/product/1229/59516?lang=en&pg=

Overview

ProductIntroduction

<ul><li>Cross-device inbound: PCs, mobiles, desk phones </li></ul> <ul><li>View caller details instantly </li></ul> <ul><li>Agile agent management </li></ul> <ul><li>Streamlined call analytics and feedback collection</li></ul>

Customer Service

<ul><li>Cross-device outbound: PCs and mobiles</li></ul> <ul><li>Customer number privacy protection </li></ul> <ul><li>Call recordings and ananlytical reports</li></ul>

Sales

<ul><li>No hardware, low-cost setup </li></ul> <ul><li>Seamless cloud integration for legacy system </li></ul> <ul><li>Sync across devices: phones, PCs, Landline </li></ul> <ul><li>Call tracking and analytics</li></ul>

Hybrid work

Use Cases

Scenarios

Elasticity

Flexible Integration Mode

Easy-to-Use

AI-powered solutions

Our Highlights

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Agents answer customers&#x27; inbound calls while simultaneously accessing customer information and viewing service history, providing an enhanced customer experience.

Inbound

Beyond manual dialing, auto dialer and predictive dialing, powered by AI, offer flexible modes to cater to various levels of business needs.

Outbound

Leverage analytics and data-driven insights to optimize customer interactions, assess agent performance, and monitor call quality for smarter decision-making

Analytics & Recording

By integrating IVR with various routing strategies, efficiently direct customer interactions to the most suitable agents, ensuring timely and efficient support.

Routing

Create interactive voice menus to automate caller requests using a simple drag-and-drop process. Automate service flow ueries can be addressed instangtly thus to enhance agent productivity.

Cater to large-scale outbound calls with AI-driven scheduling, improving agent utilization and reducing costs. Maximize call efficiency and minimize expenses effortlessly.

Predictive Dialing

Key features

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Empowering Digital Transformation with Cloud Contact Center

Free trial

Contact

无论企业规模、地点或发展阶段，我们的云联系中心解决方案都能致力为您提供可靠、弹性和灵活易用的服务。

云联络中心

https://www.tencentcloud.com/zh/document/product/1229/59516?lang=zh&pg=

产品简介

<ul><li>多端接听：PC、手机、座机 </li></ul> <ul><li>来电客户信息查看 </li></ul> <ul><li>座席灵活调度 </li></ul> <ul><li>通话录音、报表分析、满意度收集</li></ul>

客户服务

<ul><li>多端呼出：PC、手机、座机</li></ul> <ul><li>客户号码隐私保护</li></ul> <ul><li>通话录音、报表分析</li></ul>

销售拓展

<ul><li>0硬件、低成本部署 </li></ul> <ul><li>已有硬件电话系统平滑上云 </li></ul> <ul><li>话机、手机、电脑、企微多端协同 </li></ul> <ul><li>通话录音、报表分析</li></ul>

办公协同

使用场景

弹性服务

灵活集成模式

简单易用

AI赋能解决方案

我们的特色

座席接听电话时可以同时查看客户信息，通过更好地了解客户实现卓越的客户体验

呼入

除了手动外呼外，还有AI驱动自动外呼和预测式外呼的灵活模式，以满足不同级别的业务需求

呼出

利用分析工具和数据驱动的洞察优化客户互动、跟踪座席效能，监控通话质量，数据驱动促进明智的决策

分析&录音

通过将交互语音导航和路由策略结合，我们可以高效地将客户引导给合适的座席接待，保障及时和高效的客服支持。

路由

通过简单的拖拽操作创建交互式语音菜单，实现客户呼入电话的自动化服务，从而提高座席生产力

交互式语音应答

利用AI调度实现大规模外呼需求，提高座席利用率并降低成本，轻松提升通话效率。

tencent cloud

产品简介

产品简介

使用场景

我们的特色

核心功能