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Last updated:2024-04-01 18:12:41
Web
Last updated: 2024-04-01 18:12:41
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Initializing SDK

Please refer to Initializing SDK.
Note:
The following steps should be performed after the 'tccc.events.ready' event is successful.

Answering Methods

Method 1: Answer via SDK API

1. Bind the inbound call event tccc.events.callIn through tccc.on to monitor the inbound call and obtain sessionId;
2. Use tccc.Call.accept() to answer actively.
Sample code:
let sessionId; //Exists in the public zone, and can be conveniently used at any time

// Monitors inbound call events
window.tccc.on(window.tccc.events.callIn, (response) => {
 // Triggered when a session calls in, and stores this session's sessionId in a public zone
  sessionId = response.data.sessionId;
})

// Implements the answering method
function accept() {
  if (sessionId) {
    window.tccc.Call.accept({ sessionId })
      .then(() => {
        // Successfully answers and starts the call
      })
      .catch(err => {
        // Failed to answer, and displays detailed error reason
        const error = err.errorMsg;
      })
  } else {
    console.error('The session to be answered was not found');
  }
}

// Then, accept() can be executed at the required place to trigger answering the call

Method 2: Answer by Clicking on the Call Bar





Other Related Events

window.tccc.on(window.tccc.events.callIn, (response) => {
  // Triggered when session calls in
})
window.tccc.on(window.tccc.events.userAccessed, (response) => {
  // Agent connection
})
window.tccc.on(window.tccc.events.sessionEnded, (response) => {
  // Triggered when session ends
})

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