When a reseller detects an anomaly in a sub-customer account or the sub-customer has unsettled repayment, it may freeze the account belong to them.
Account in the Frozen Status
After your account is frozen by your reseller, you will see a note informing you of this on the Account Information page in the console.Meanwhile, the sub-account will enter a simulated overdraft status, with the available credit limit changing to: -0.1.
Impact of the Account Being Frozen
If your account is frozen, you cannot purchase, renew, or upgrade services, or change the billing mode, but you can continue to use the purchased prepaid resources if they haven’t expired. The expired prepaid services and the activated pay-as-you-go services will be instantly suspended according to Customer Service Suspension Rules. To resume these services, contact your reseller to unfreeze your account as soon as possible to avoid the impact of service suspension on your business.
