What's New
Cloud Contact Center Terminology Update
Group Management
Businesses can create and manage multiple agent groups through the group feature under team management. Based on a customized allocation policy, you can quickly assign users to the appropriate agent team to enhance service efficiency.
Add a Group
1. Directly access management console. Click team management in the left sidebar to enter the group page, and click Add Group.
2. Fill in the group name and choose to add corresponding members.
Editing a Group
Click Edit in the operation column of the target group to modify the group name and group members.
Deleting a Group
Click Delete in the operation column of the target group. The group information will be lost after deletion.
Group Policy
After completing the addition/editing of a group, please click Assignment Strategy to configure the allocation policy for the group you created. For allocation policy settings, please see Assignment Strategy.
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