Self-Service Return Instructions
After the self-service return of a monthly subscribed EMR cluster, the cluster will be suspended, and the instances within the cluster will change to the terminating or terminated status. The cluster instances will then enter the recycling isolation phase, and once they are in recycling isolation, no further fees related to the cluster will be incurred.
EMR clusters do not support termination before the expiration of underwriting billing nodes; only self-service returns for EMR clusters after node expiration are supported. After the return, the cluster will be suspended, and the instances within the cluster will change to terminating or terminated status. The cluster instances will then enter recycling isolation, and once they are in recycling isolation, no further fees related to the cluster will be incurred.
After isolation, the cluster will be retained in the recycle bin for 7 days and will be inaccessible.
If you need to restore a returned monthly subscription cluster, you can renew it in the cluster list in the EMR Console. In case of suspected abnormal or malicious returns, Tencent Cloud reserves the right to reject your return request.
Note
When a shutdown operation is performed for pay-as-you-go nodes of an EMR cluster in the CVM console, carefully choose the shutdown mode, as EMR nodes do not support the no-fee shutdown mode.
Self-Service Refund Rules
Refund = currently effective order amount + ineffective order amount - used resource value
|
Current effective order amount | Payment amount for the current effective order, excluding discounts and vouchers. |
Ineffective order amount | Payment amount for upcoming valid orders, excluding vouchers. |
Used resource value | Calculated based on the following policy: For cluster fees already used, if the refund is initiated on a day that completes a full month, the fee will be deducted for the entire month. If it is less than a full month, it will be deducted on a pay-as-you-go basis. The used portion is calculated precisely to the second. If the refund amount is ≤ 0, it will be calculated as 0, and the resources will be reclaimed. |
Note
Discounts or vouchers are non-refundable.
The return amount will be refunded to your account based on the proportion of cash and free credits used for the purchase.
Refund Policy for Associated Cloud Products
|
TencentDB for MySQL (CDB) | |
Cloud Block Storage (CBS) | |
Cloud Object Storage (COS) | |
Cloud HDFS (CHDFS) | |