Technical Support | Service Description | Service Time |
Ticket | via https://console.tencentcloud.com/workorder or log in Tencent Cloud console, click on "Ticket" to enter the ticket management system | 24/7 |
Hotline | China Hong Kong +852 800 906 020 (toll-free) United States +1 844 606 0804 (toll-free) Canada +1 888 605 7930 (toll-free) United Kingdom +44 808 196 4551 (toll-free) Australia +61 1300 986 386 (toll-free) | 24/7 |
IM Group （Enterprise Support Plan only） | Instant messaging group for real-time and efficient communication After purchasing the Enterprise-level Support Plan, Tencent Cloud will set up a dedicated IM group for customers to provide real-time and prompt responses to troubleshooting and technical consultation inquiries. Supported IM group types: Slack, WeCom (Enterprise WeChat) | 24/7 |
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