Cloud Contact Center provides service records related to calls with free storage for 3 months by default. Enterprises can use the API pull or push feature to obtain service records to local storage.
Service record pull
Cloud Contact Center supports pulling service records through the API. You can refer to the API document Access Call Service Records and Recordings for detailed operation steps.
Service records push
Cloud Contact Center supports pushing service records to the enterprise-designated address. Steps for enabling the push feature for service records are as follows. For details on push format, refer to Data Push - Telephone CDR Data Push.
