tencent cloud

Cloud Contact Center

Announcement
What's New
Cloud Contact Center Terminology Update
What is Tencent Cloud Contact Center
Overview
Feature List
Terms Introduction
Handling Firewall Restrictions
AI Voicebot
Billing Guide
Voice Call Billing Overview
Desk Billing Overview
View Billing
Refund Policy
New User Guide
Voice Guide
Desk Guide
Use Case
Inbound: Customer Experience
Outbound: Telemarketing
Auto Dialer: Voice Notification
Integration Use Case (SDK）
Administrator Guide
Voice Guide
Desk Guide
Member Guide
Voice Guide
Desk Guide
AI Voice Agent Guide
Introducing AI Voice Agent
AI Voice Agent Practical Tutorial
Set Up Your AI Voice Agent
Activate AI Voice Agent Call
AI Voice Agent Call Logs
Developer Guide
SDK Development Guide
Data Push
Voice API Reference
History
Introduction
API Category
Making API Requests
Agent APIs
Skill Group APIs
Number APIs
Dual Call APIs
Predictive Outbound Call APIs
SIP Phone APIs
Call Service Record APIs
Billing APIs
Other APIs
Outbound Call APIs
Speech Intelligent Agent APIs
Data Types
Error Codes
Desk API Reference
API Reference
Callback Configuration
FAQs
Data Deletion Guide
Legal
Privacy Policy
Data Processing And Security Agreement
Service Level Agreements
TENCENT CLOUD CONTACT CENTRE TERMS OF USE
Glossary
Contact Us
DokumentasiCloud Contact CenterBilling GuideDesk Billing Overview

Desk Billing Overview

PDF
Mode fokus
Ukuran font
Terakhir diperbarui: 2025-05-29 15:56:32
Desk provide data storage centers outside Chinese mainland, offered by services with global availability.

Billing Components

Billing includes the package fee and beyond-the-package costs. Specific prices are as shown in the table below.
Billing Mode
Billing Item
Billing Mode
Price
Package Fee
Standard Desk
Prepaid
200 USD/month (includes 3 Desk Licenses)
Premium Desk
Prepaid
600 USD/month (includes 3 Desk Licenses)
Add-on Fees
Beyond the Package
Desk License
Prepaid
50 USD/unit/month
AI Agent License (100,000 entries)
Prepaid
Limited-time free

Package Version Details

The comparison details of the version and features between the free trial package (available for claiming a 7-day free trial twice for each application) and the paid subscription package are as follows:
Core Features
Premium Desk Trial Use
Standard Desk
Premium Desk
Plan prices
Overseas Data Storage
7 + 7 days free trial
200 USD/month
USD 600/month
Service Scope
global availability
✓
✓
✓
Intelligent robot
✓
✓
✓
✓
✓
✓
✓
-
✓
✓
-
✓
3
1
No limit
Amount of Chatbot/AI Agent messages
Limited-time free
Chatbot concurrency volume
1
3
10
human customer service
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
Number of Desk Licenses
Complimentary 3/month
Additional Desk Licenses can be purchased, 50 USD/license/month
Data Dashboard & Report
✓
✓
✓
✓
✓
✓
✓
✓
✓
Advanced Features
✓
-
✓
Desk group chat
✓
-
✓
Seamless integration of self-built AI
✓
-
✓
Number of specified languages on the user end
3
1
No limit
Multi-channel/multiple customer service ID
Supported total number of ID
10
10
200
Multiple Chatbots
3
1
3
Note:
When purchasing Desk separately, only users and customer service accounts can send/receive messages, with an unlimited number of accounts and DAUs. If you need features such as C2C chat and group chat, please purchase an additional IM package.
Desk prepaid purchase by cycle, with each cycle being one calendar month (i.e., valid from day T to the day before T in the next month), taking effect immediately after purchase.
<Beta Benefits>: Unlimited robot messages for a limited time (limited-time free robot messages). The temporary free deadline for this event is tentatively set as June 30, 2025. The official deadline is TBD. Subsequently, we will promptly release related announcements and notify you in advance via email, SMS, message center, etc. Stay tuned.

Topik sebelumnya: Voice Call Billing OverviewTopik selanjutnya: View Billing

Bantuan dan Dukungan

Apakah halaman ini membantu?

masukan