tencent cloud

Cloud Contact Center

Announcement
What's New
Cloud Contact Center Terminology Update
What is Tencent Cloud Contact Center
Overview
Feature List
Terms Introduction
Handling Firewall Restrictions
AI Voicebot
Billing Guide
Voice Call Billing Overview
Desk Billing Overview
View Billing
Refund Policy
New User Guide
Voice Guide
Desk Guide
Use Case
Inbound: Customer Experience
Outbound: Telemarketing
Auto Dialer: Voice Notification
Integration Use Case (SDK）
Administrator Guide
Voice Guide
Desk Guide
Member Guide
Voice Guide
Desk Guide
AI Voice Agent Guide
Introducing AI Voice Agent
AI Voice Agent Practical Tutorial
Set Up Your AI Voice Agent
Activate AI Voice Agent Call
AI Voice Agent Call Logs
Developer Guide
SDK Development Guide
Data Push
Voice API Reference
History
Introduction
API Category
Making API Requests
Agent APIs
Skill Group APIs
Number APIs
Dual Call APIs
Predictive Outbound Call APIs
SIP Phone APIs
Call Service Record APIs
Billing APIs
Other APIs
Outbound Call APIs
Speech Intelligent Agent APIs
Data Types
Error Codes
Desk API Reference
API Reference
Callback Configuration
FAQs
Data Deletion Guide
Legal
Privacy Policy
Data Processing And Security Agreement
Service Level Agreements
TENCENT CLOUD CONTACT CENTRE TERMS OF USE
Glossary
Contact Us
DokumentasiCloud Contact CenterDesk API ReferenceAPI ReferenceChatbot and Knowledge BaseBulk Update Chatbot FAQ Status

Bulk Update Chatbot FAQ Status

Mode fokus
Ukuran font
Terakhir diperbarui: 2025-03-31 20:11:59

API Call Description

App admin actively calls RESTful APIs to delete chatbot FAQ category.
Caution:
Delete a category through the REST API will directly delete all issues under the category. The preset classification of the system cannot be deleted.

Sample Request URL

https://xxxxxx/v4/openim_console_http_svc/batch_set_faq?sdkappid=88888888&identifier=admin&usersig=xxx&random=99999999&contenttype=json

Request Parameters

The following table only lists the parameters involved in modification when calling this API and their descriptions. For more parameter details, please see REST API Introduction.
Parameter
Description
v4/openim_console_http_svc/batch_set_faq
Request API.
sdkappid
Assigned SDKAppID in the IM console when creating an application.
identifier
Must be an App administrator account. For more details, see App Administrator.
usersig
The generated signature of the App administrator account. For specific operations, see Generate UserSig.
random
Enter a random 32-bit unsigned integer. The value ranges from 0 to 4294967295.
contenttype
The request format has a fixed value of json.

Maximum Calling Frequency

5 times/second.

Sample Request Packet

{
    "StandardQuestionIds": [
        "1500086166-1735815242-hcjncdwiljzrjsxgemylmzghqwzdpgsi"
    ],
    "Status":5
}

Request Packet Fields

Field
Type
Description
StandardQuestionIds
Array
The ID list of standard questions to be updated.
Status
Integer
Status after update.
Status enumeration:
4 - Enable in production environment.
5 - Disable in production environment.
6 - Delete in production environment.

Response Package Example

{
    "ActionStatus": "OK",
    "ErrorInfo": "",
    "ErrorCode": 0
}

Response Packet Fields

Field
Type
Description
ActionStatus
String
Request processing result. OK: processing successful; FAIL: processing failed.
ErrorCode
Integer
Error code: 0 indicates success, non-zero indicates failure.
ErrorInfo
String
Error message.

Error Code Description

Unless a network error (for example, 502 error) occurs, the HTTP return code of this API is 200. The actual error code and error information are indicated by ErrorCode and ErrorInfo in the response packet body.
For common error codes (60000 to 79999), see the Error Code document.
The private error codes of this API are as follows:
Error Code
Description
-7
Parameter parsing failed. Check whether the request packet complies with the JSON Specification or the request parameters meet requirements.
-14
Exceeding the maximum frequency limit allowed by this interface.
-20
Request requires App administrator permissions.
-50003
Desk resource is unavailable.
-50040
Number of Suggestions: Return to 'n' matches each time guided.
-50011
Delete the system predefined category.

API Debugging Tools

Debug this interface using the REST API online debugging tool.

References

Query one-to-one chat messages (v4/openim/admin_getroammsg)
Topik sebelumnya: Bulk Update Chatbot Small Talk Library Question StatusTopik selanjutnya: Update Chatbot Smalltalk Library Category

Bantuan dan Dukungan

Apakah halaman ini membantu?

masukan