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Deleting Accounts

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最后更新时间： 2025-10-23 14:43:55

Feature Description
The Chat trial edition and Chat Free Trial applications support account deletion by default. For other types of applications (such as: TRTC, whiteboard, Pro edition 、Pro Plus edition、Enterprise edition), it needs to be enabled in the console.
Note:
For specific package types, you can enter the application page in the Console, and click Application > Application Details > Plan to view.
Note:
After deleting an account, the user's data will be irrecoverable, please use this interface with caution.
When deleting an account, that user's contacts, profile, groups, sessions, and other data will also be deleted.
The Chat trial edition and Chat free trial edition support importing deleted UserIDs. For other types of applications (such as: TRTC, whiteboard, Pro edition 、Pro Plus edition、Enterprise edition), deleted UserIDs are not allowed to be re-imported within 3 months.
API Calling Description
Sample request URL
https://xxxxxx/v4/im_open_login_svc/account_delete?sdkappid=88888888&identifier=admin&usersig=xxx&random=99999999&contenttype=json
Request parameters
 The following table only describes the modified parameters when this API is called. For more information on other parameters, please see RESTful API Overview.
Parameter
Description
https
The request protocol is HTTPS, and the request method is POST.
xxxxxx
The country/region where your SDKAppID is located.
China:  console.tim.qq.com
Singapore:  adminapisgp.im.qcloud.com
Seoul: adminapikr.im.qcloud.com
Tokyo：adminapijpn.im.qcloud.com
Frankfurt: adminapiger.im.qcloud.com
Silicon Valley: adminapiusa.im.qcloud.com
Jakarta: adminapiidn.im.qcloud.com
v4/im_open_login_svc/account_delete
Request API
sdkappid
SDKAppID assigned by the console when the app is created
identifier
App admin account. For more information, please see the App Admin section in Login Authentication.
usersig
Signature generated in the app admin account. For details on how to generate the signature, please see Generating UserSig.
random
A random 32-bit unsigned integer ranging from 0 to 4294967295
contenttype
Request format. The value is always json.
Maximum calling frequency
100 calls per second
Sample request packet
{
  "DeleteItem":
  [
      {
          "UserID":"UserID_1"
      },
      {
          "UserID":"UserID_2"
      }
  ]
}
Request packet fields
Field
Type
Required
Description
DeleteItem
Array
Yes
Account array to delete. A single request can contain up to 100 accounts.
UserID
String
Yes
UserID of the account to delete
Sample response packet
{
    "ActionStatus": "OK",
    "ErrorCode": 0,
    "ErrorInfo": "",
    "ResultItem": [
        {
            "ResultCode": 0,
            "ResultInfo": "",
            "UserID": "UserID_1"
        },
        {
            "ResultCode": 70107,
            "ResultInfo": "Err_TLS_PT_Open_Login_Account_Not_Exist",
            "UserID": "UserID_2"
        }
    ]
}
Response packet fields
Field
Type
Description
ActionStatus
String
Request result. OK: successful; FAIL: failed
ErrorCode
Integer
Error code. 0: successful; other values: failed
ErrorInfo
String
Error information about the request failure
ResultItem
Array
Array of results for different accounts
ResultCode
Integer
Error code for the account. 0: successful; other values: failed
ResultInfo
String
Error information about the failure to delete the account
UserID
String
UserID of the account to delete
Error Codes
The returned HTTP status code for this API is always 200 unless a network error (such as error 502) occurs. The specific error code and details can be found in the response fields ErrorCode and ErrorInfo respectively.
For public error codes (60000 to 79999), please see Error Codes.
The following table describes the error codes specific to this API:
Error Code
Description
30006
An internal server error occurred while clearing contacts data. Try again later.
30007
Internal server timeout occurred while clearing contacts data. Try again later.
30008
A write conflict occurred while writing contacts data. You are advised to use the batch mode.
40006
An internal server error occurred while clearing profiles. Try again later.
70107
The UserID to delete does not exist. Make sure that the UserID is valid.
70169
Server timeout. Try again later.
70202
Server timeout. Try again later.
70402
Invalid parameters. Make sure that the required fields are all entered and the parameter settings meet the protocol requirements.
70403
Request failed. App admin permissions are required to perform this operation.
70500
Internal server error. Try again later.
71000
Failed to delete accounts. Only accounts of apps using the Chat Trial plan can be deleted. Your current app is using the Pro plan and therefore does not support deleting accounts.
API Debugging Tool
Use the RESTful API online debugging tool to debug this API.
References
Importing a Single Account (v4/im_open_login_svc/account_import)
Importing Multiple Accounts (v4/im_open_login_svc/multiaccount_import)
Querying Accounts (v4/im_open_login_svc/account_check)
Invalidating Account Login States (v4/im_open_login_svc/kick)
Querying Account Online Status (v4/openim/query_online_status)

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Parameter	Description
https	The request protocol is HTTPS, and the request method is POST.
xxxxxx	The country/region where your SDKAppID is located. China: `console.tim.qq.com` Singapore: `adminapisgp.im.qcloud.com` Seoul: `adminapikr.im.qcloud.com` Tokyo：`adminapijpn.im.qcloud.com` Frankfurt: `adminapiger.im.qcloud.com` Silicon Valley: `adminapiusa.im.qcloud.com` Jakarta: `adminapiidn.im.qcloud.com`
v4/im_open_login_svc/account_delete	Request API
sdkappid	`SDKAppID` assigned by the console when the app is created
identifier	App admin account. For more information, please see the App Admin section in Login Authentication.
usersig	Signature generated in the app admin account. For details on how to generate the signature, please see Generating UserSig.
random	A random 32-bit unsigned integer ranging from 0 to 4294967295
contenttype	Request format. The value is always `json`.

Field	Type	Required	Description
DeleteItem	Array	Yes	Account array to delete. A single request can contain up to 100 accounts.
UserID	String	Yes	`UserID` of the account to delete

Error Code	Description
30006	An internal server error occurred while clearing contacts data. Try again later.
30007	Internal server timeout occurred while clearing contacts data. Try again later.
30008	A write conflict occurred while writing contacts data. You are advised to use the batch mode.
40006	An internal server error occurred while clearing profiles. Try again later.
70107	The `UserID` to delete does not exist. Make sure that the `UserID` is valid.
70169	Server timeout. Try again later.
70202	Server timeout. Try again later.
70402	Invalid parameters. Make sure that the required fields are all entered and the parameter settings meet the protocol requirements.
70403	Request failed. App admin permissions are required to perform this operation.
70500	Internal server error. Try again later.
71000	Failed to delete accounts. Only accounts of apps using the Chat Trial plan can be deleted. Your current app is using the Pro plan and therefore does not support deleting accounts.

tencent cloud

Chat

Deleting Accounts

Feature Description

API Calling Description

Sample request URL

Request parameters

Maximum calling frequency

Sample request packet

Request packet fields

Sample response packet

Response packet fields

Error Codes

API Debugging Tool

References

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