Note:
If you are a customer of a Tencent Cloud partner and your account is in arrears, the handling rules for product resources under such circumstances shall follow the agreement stipulated in your contract with the partner.
Monthly Subscription
Expiration Warning
The system will send a warning to the user 7 days before expiration and up until the resources are released. The warning will be sent via email, Short Message Service, and other methods to the creator of the Tencent Cloud account and collaborators (the actual recipients will depend on the user's Message Subscription Configuration). Overdue Payment Warning
For monthly subscribed cloud resources, on the day of expiration and thereafter, a warning of service isolation due to arrears will be sent to you. The warning will be notified to the Tencent Cloud account creator as well as the overall resource collaborator and the financial collaborator, via email and Short Message Service.
Recycling Mechanism
Within 7 days before the cluster expires, the system will send you a renewal reminder. If your account balance is sufficient and you have set up automatic renewal, the device will execute the automatic renewal on the day of expiration.
If your cluster is not renewed before its expiration date (including the expiration day), the system will suspend its service within 24 hours after expiration (the cluster will not be accessible, but data will be retained).
From the day the service is suspended up to 7 days after suspension, you can still renew your cluster to restore access. The start time for the renewal cycle of the recovered instance will be the expiration time of the previous cycle.
If your cluster has not been renewed 7 days after its service is suspended (including the 7th day), the system will begin to release the resources at 00:00 on the 8th day after suspension, and the data will be deleted and cannot be recovered.
Note:
If automatic renewal fails due to a failed deduction because of account arrears, and you have activated the privilege of Uninterrupted Service for Large Customers with Account Arrears, Tencent Cloud will automatically advance the required fees on your behalf to complete the renewal, ensuring that the expiring resources will not be suspended for service.
The privilege of Uninterrupted Service for Large Customers with Account Arrears can be applied for by contacting online customer service, who will assist you with the activation. Pay-as-You-Go
Overdue Payment Warning
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Overdue payment reminder | The system will deduct fees for pay-as-you-go clusters at each full hour. When your account balance becomes negative, we will notify the Tencent Cloud account creator, as well as the overall resource collaborator and financial collaborator via email and Short Message Service. |
Overdue Payment Warning | This feature is disabled by default. To enable this feature, see "Guide to Account Overdue Warnings". |
Overdue Payment Handling
When the account balance becomes negative, the pay-as-you-go clusters can continue to be used and incur fees for up to 1 day. After 1 day, the pay-as-you-go clusters will stop incurring fees, automatically shut down, and enter the recycle bin.
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≤ 7 days | When the account is topped up and the balance exceeds 0, the billing will resume, and the cluster will be recovered automatically. |
| If the account balance is not topped up to exceed 0, the cluster cannot be recovered. |
> 7 days | If your account is not topped up to a positive balance, your pay-as-you-go cluster resources will be recycled and released, and all data will be cleared and cannot be recovered. When the cluster resources are recycled, we will notify the creator of your Tencent cloud account and all collaborators through email and Short Message Service. |
Note:
You may terminate any pay-as-you-go clusters in time when they are no longer in use to avoid continued fees.
Once a cluster is recycled and released, the data will be deleted and cannot be recovered.
Due to potential changes in your actual resource consumption, there may be some discrepancies in the balance warning.