- News and Announcements
- Product Introduction
- Purchase Guide
- Development Guidelines
- Demo Zone
- Download
- Chat Interaction (UI Included)
- Video Call (UI Included)
- Desk
- Quick Start
- Integration Guide
- Configure Channels
- Admin Operation Manual
- Configure Agent to Proactively Contact Chat Users
- Login to Management End
- Third-party extension
- Agent Management
- Agent Role Permission Management
- Online Status and Reasons for Short Break
- Skill Group Management
- Session Service Flow Management
- Satisfaction Evaluation
- Quick Reply
- Session Routing and Reception Settings
- Agent Operation Manual
- AI Chatbot
- More Practices
- Live Room
- AI Chatbot
- End-to-end encrypted chat with Virgil
- Super Large Entertainment and Collaboration Community
- How to integrate Tencent IM with Salesforce
- How to integrate Tencent IM with Zendesk
- How to integrate chat widget to your Shopify online store
- Discord Implementation Guide
- How to Integrate Chat into Games
- No UI Integration
- SDK Integration
- Initialization
- Login and Logout
- Message
- Message Overview
- Sending Message
- Receiving Message
- Historical Message
- Forwarding Message
- Modifying Message
- Message Inserting
- Deleting Message
- Clearing Messages
- Recalling Message
- Online Message
- Read Receipt
- Querying Message
- Group @ Message
- Targeted Group Message
- Notification Muting
- Message Extension
- Message Reaction
- Message Translation
- Message Pinning
- Conversation
- Group
- Community Topic
- User Profile and Relationship Chain
- Offline Push
- Local Search
- Signaling
- Client APIs
- Server APIs
- Generating UserSig
- RESTful APIs
- RESTful API Overview
- RESTful API List
- Message Related
- Session Related
- Group Related
- Group Management
- Group Information
- Group Member Management
- Group Member Information
- Group Custom Attributes
- Live Group Management
- Setting Live Streaming Group Robots
- Deleting Live Streaming Group Robots
- Setting/Deleting Live Streaming Group Administrators
- Obtaining the List of Live Streaming Group Administrators
- Checking Whether Users Are in a Live Streaming Group
- Getting the Number of Online Users in an Audio-Video Group
- Getting the List of Online Members in Audio-Video Group
- Setting Audio-Video Group Member Marks
- Getting the List of Banned Group Members
- Community Management
- Group Counter
- User Management
- Global Mute Management
- Operations Management
- Chatbots
- Webhooks
- Webhook Overview
- Webhook Command List
- Operations Management Callbacks
- Online Status Webhooks
- Relationship Chain Webhooks
- One-to-One Message Webhooks
- Group Webhooks
- Before a Group Is Created
- After a Group Is Created
- Before Applying to Join a Group
- Before Inviting a User to a Group
- After a User Joins a Group
- After a User Leaves a Group
- Before Group Message Is Sent
- After a Group Message Is Sent
- After a Group Is Full
- After a Group Is Disbanded
- After Group Profile Is Modified
- Callback After Recalling Group Messages
- Webhook for Online and Offline Status of Audio-Video Group Members
- Webhook for Exceptions When Group Messages Are Sent
- Before a Topic Is Created
- After a Topic Is Created
- After a Topic Is Deleted
- Topic Profile Change Webhook
- Callback After Group Member Profile Changed
- Callback After Group Attribute Changed
- Callback After Read Receipt
- Callback After the Group Owner Changed
- Webhook Mutual Authentication Configuration Guide
- Chatbot webhooks
- Plugin Marketplace
- Console Guide
- FAQs
- Security Compliance Certification
- Chat Policies
- Migration
- Error Codes
- Contact Us
- News and Announcements
- Product Introduction
- Purchase Guide
- Development Guidelines
- Demo Zone
- Download
- Chat Interaction (UI Included)
- Video Call (UI Included)
- Desk
- Quick Start
- Integration Guide
- Configure Channels
- Admin Operation Manual
- Configure Agent to Proactively Contact Chat Users
- Login to Management End
- Third-party extension
- Agent Management
- Agent Role Permission Management
- Online Status and Reasons for Short Break
- Skill Group Management
- Session Service Flow Management
- Satisfaction Evaluation
- Quick Reply
- Session Routing and Reception Settings
- Agent Operation Manual
- AI Chatbot
- More Practices
- Live Room
- AI Chatbot
- End-to-end encrypted chat with Virgil
- Super Large Entertainment and Collaboration Community
- How to integrate Tencent IM with Salesforce
- How to integrate Tencent IM with Zendesk
- How to integrate chat widget to your Shopify online store
- Discord Implementation Guide
- How to Integrate Chat into Games
- No UI Integration
- SDK Integration
- Initialization
- Login and Logout
- Message
- Message Overview
- Sending Message
- Receiving Message
- Historical Message
- Forwarding Message
- Modifying Message
- Message Inserting
- Deleting Message
- Clearing Messages
- Recalling Message
- Online Message
- Read Receipt
- Querying Message
- Group @ Message
- Targeted Group Message
- Notification Muting
- Message Extension
- Message Reaction
- Message Translation
- Message Pinning
- Conversation
- Group
- Community Topic
- User Profile and Relationship Chain
- Offline Push
- Local Search
- Signaling
- Client APIs
- Server APIs
- Generating UserSig
- RESTful APIs
- RESTful API Overview
- RESTful API List
- Message Related
- Session Related
- Group Related
- Group Management
- Group Information
- Group Member Management
- Group Member Information
- Group Custom Attributes
- Live Group Management
- Setting Live Streaming Group Robots
- Deleting Live Streaming Group Robots
- Setting/Deleting Live Streaming Group Administrators
- Obtaining the List of Live Streaming Group Administrators
- Checking Whether Users Are in a Live Streaming Group
- Getting the Number of Online Users in an Audio-Video Group
- Getting the List of Online Members in Audio-Video Group
- Setting Audio-Video Group Member Marks
- Getting the List of Banned Group Members
- Community Management
- Group Counter
- User Management
- Global Mute Management
- Operations Management
- Chatbots
- Webhooks
- Webhook Overview
- Webhook Command List
- Operations Management Callbacks
- Online Status Webhooks
- Relationship Chain Webhooks
- One-to-One Message Webhooks
- Group Webhooks
- Before a Group Is Created
- After a Group Is Created
- Before Applying to Join a Group
- Before Inviting a User to a Group
- After a User Joins a Group
- After a User Leaves a Group
- Before Group Message Is Sent
- After a Group Message Is Sent
- After a Group Is Full
- After a Group Is Disbanded
- After Group Profile Is Modified
- Callback After Recalling Group Messages
- Webhook for Online and Offline Status of Audio-Video Group Members
- Webhook for Exceptions When Group Messages Are Sent
- Before a Topic Is Created
- After a Topic Is Created
- After a Topic Is Deleted
- Topic Profile Change Webhook
- Callback After Group Member Profile Changed
- Callback After Group Attribute Changed
- Callback After Read Receipt
- Callback After the Group Owner Changed
- Webhook Mutual Authentication Configuration Guide
- Chatbot webhooks
- Plugin Marketplace
- Console Guide
- FAQs
- Security Compliance Certification
- Chat Policies
- Migration
- Error Codes
- Contact Us
Chat Service Pricing
Basic Service Fee
The basic service fee covers two parts: the resource plan fee and out-of-plan resource usage fee.
Resource plan fee: Chat offers the Developer, Standard, and Premium editions. The edition for a created application defaults to the Developer edition (free). You can choose a plan based on your needs. For resource plan comparison, see Comparison of billing plans.
Out-of-plan resource usage fee: The fee charged for resource usage that exceeds the free quota of the Standard or Premium edition plan.
The billing details are as follows:
Item | Billing Method | Plan Type | | |
| | Developer Edition | Standard Edition | Premium Edition |
Resource plan fee | Prepaid | Free of charge | 399 USD/month | 699 USD/month |
Out-of-plan resource usage fee (MAU) | Pay-as-you-go | - | 0.015 USD/user/month | |
Note:
MAU calculates the number of unique users that log in to your Chat app in a given month. After a user logs in successfully by calling the
login function of the Chat SDK to establish a persistent connection with the Chat backend, MAU will be increased by one. A user that logs in repeatedly in the same month is considered as one user only for MAU. Use the login function appropriately according to business scenarios to avoid an excessively high MAU. Value-added Service Fee
Desk
Item | Billing Mode | Price |
Online Customer Service Plugin | Prepaid | 299 USD/month (3 agent licenses included) |
Agent Service Fee | Prepaid | Add-on agent licenses: 50 USD/pcs/month |
AI Chatbot
Item | Billing Mode | Price |
Starter AI Chatbot | Prepaid | 200 USD/pcs/month |
Premium AI Chatbot | Prepaid | 600 USD/pcs/month |
AI Chatbot basic message package (100,000 messages) | Prepaid |
Note：
Beta benefits: AI Chatbot basic message package is free for a limited time (unlimited Chatbot messages for a limited time). The deadline for this free offer is tentatively set as June 30, 2024, and the official deadline is to be determined. We will promptly release relevant announcements, and notify you in advance through email, SMS, and Message Center. Kindly stay tuned.
Call
Item | Billing Mode | Call Plan | | |
| | Free | 1-to-1 Call | Group Call |
Call | Prepaid | As low as 0 USD for 7 days | 199 USD/month | 599 USD/month |
| Pay-as-you-go | Not supported (Services will become unavailable after exhaustion. To continue the services, you need to purchase the 1-to-1 Call or Group Call edition) | For the billing details of the exceeding call minutes, see
Billing of TRTC Services. If you use the TRTC features, additional fees may incur. For the billing details, see
Billing of On-Cloud Recording and
Billing of MixTranscoding and Relay to CDN. | |
Note:
More value-added services are under development. If you have additional value-added services requirements when using Chat, contact us.
Plugin Service Fee
Item | Billing Mode | Price |
Push Plugin (TIM Push) | Resource plan fee (Prepaid) | 299 USD/month (includes unlimited ordinary pushes, 100 free calls per day to the all-staff/tag push interface, and 30 million free all-staff/tag push messages per month) |
| Fees for out-of-plan resource usage
(Pay-as-you-go) | Number of calls to the all-staff/tag push interface, each additional call per day costs 10 USD per day, pay-as-you-go (daily). Number of all-staff/tag push messages, each additional 10,000 messages cost 0.1 USD per 10,000 messages, pay-as-you-go (monthly). |
Cloud Search (Cloud Message Search) | Resource plan fee
(Prepaid) | 399 USD/month
(Includes 1.5 million messages storage volume and 300,000 request volume per month) Note： After the initial activation, historical messages are automatically synchronized, consuming message volume in the process. After the synchronization of historical messages is completed, only new messages will consume the message quota. You will only be charged once per searchable message. |
| Fees for out-of-plan resource usage
(Pay-as-you-go) | For every additional 30,000 messages stored per month, an extra 4 USD is charged.
For every additional 10,000 requests per month, an extra 4 USD is charged. |
Effective immediately after purchase, with the validity period starting from the day of successful purchase. After completing the purchase, you can go to the Console and follow the integration guide to configure the plugin service.
Note：
Plugin service is prepaid and purchased by cycle, each cycle being one calendar month (i.e., validity period from day T of the current month to day T-1 of the next month).
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