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    Operation Guide

    Last updated: 2023-09-14 16:36:00
      You can log in to the IM Console and click the target app card to go to the Basic Configuration page of the app, where you can Upgrade, Modify feature configuration, or Disable app. For a comparison of billing plans and value-added services of IM, see Billing Overview.

      Upgrading Your App

      Upgrade is available only when the plan for your app is Free. The upgrade operation allows you to upgrade the plan edition, enable the feature of unlimited number of audio-video groups, increase the maximum number of groups one user can join, and increase the maximum number of members one group can accommodate (non-audio-video group). The upgrade may incur corresponding fees. For price details, see Pricing.
      1. Log in to the IM Console and click the target app card to go to the basic configuration page of the app.
      2. Click Upgrade in the Standard Billing Plan section of the app, and set the following configuration items based on your needs.
      Item
      Pro
      Ultimate
      Plan edition
      The Free edition can be upgraded to the Pro or Ultimate edition. IM does not support separately upgrading the feature configuration of the Free edition.
      Unlimited number of audio-video groups
      The maximum number of audio-video groups that an app with the Pro plan can create defaults to 50. It can be set as unlimited based on your needs, and value-added service fees will be charged accordingly.
      The maximum number of audio-video groups defaults to unlimited under the Ultimate edition.
      Increasing maximum number of groups one user can join
      The maximum number of groups a single user can create and join defaults to 500. A larger number can be set if needed, and value-added service fees will be charged when the number is more than 500.
      The maximum number of groups a single user can create and join defaults to 1,000. A larger number can be set if needed, and value-added service fees will be charged when the number is more than 1,000.
      Maximum members one group can accommodate (non-audio-video group)
      The maximum members per group defaults to 200. It is subject to features of the group type. A larger number can be set if needed, and value-added service fees will be charged when the number is more than 200.
      The maximum members per group defaults to 2,000. It is subject to features of the group type. A larger number can be set if needed, and value-added service fees will be charged when the number is more than 2,000.
      
      3. Click Confirm to complete the operation. After the successful upgrade, the plan for this app will be [Pro -postpaid] or [Ultimate-postpaid]. To adjust the configuration, you can Modify feature configuration or Disable app in the console.
      Caution
      The plan for the app can be upgraded from the Free edition to the Pro or Ultimate edition, but the reverse is not supported. To use the Free edition again, create a new app.
      After the successful upgrade, the plan and value-added services will take effect immediately, and the fees in the month of upgrade will be charged by day and the bill issued to your account within the first three days of the next month.

      Modify Feature Configuration

      The "Modify feature configuration" operation is available only when the plan for the app is [Pro -postpaid] or [Ultimate-postpaid]. This operation allows you to modify the plan edition, configure the feature of unlimited number of audio-video groups, adjust the maximum number of groups one user can join and the maximum members one group can accommodate (non-audio-video group). This operation may incur corresponding fees. For price details, see Pricing.
      1. Log in to the IM Console and click the target app card to go to the Basic Configuration page of the app.
      2. Click Modify feature configurationin the Standard Billing Plan section of the app, and set the plan edition, unlimited audio-video groups, max groups per user, ** max members per group**, and other value-added service items.
      3. Click Confirm to complete the operation.
      Caution
      You can modify the plan and value-added services of an app only once in a calendar month.
      After the successful modification, the configurations take effect immediately, and the fees for the month of modification will be charged by day and the bill issued to your account within the first three days of the next month.
      To extend the storage period of historical messages, go to Feature Configuration > Login and Message page in the console to set it. For more details, see Feature Configuration .

      Disabling Your App

      The app service will stop immediately upon the disabling operation. Please operate with caution.
      1. Log in to the IM Console and click the target app card to go to the Basic Configuration page of the app.
      2. Click More in the ** Standard Billing Plan** section of the app, and select Disable app, where Disabling Reminder is shown.
      3. Click Confirm to disable the app immediately. The data and services associated with this app will be irrecoverable after disabling of 90 days or longer.
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