IVR version management is primarily intended to help administrators modify IVR processes based on historical IVR processes, without affecting the previous configurations.
1. In the left navigation bar, click Telephone Customer Service - IVR Management to enter the IVR management page. Click Inbound IVR, select a historical IVR process, and click Add New Version.
2. In the Add New Version dialog box, select a version you want to base on, and set a new version number. You can also leave notes for this new version. Click OK to generate the new IVR version.
