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DokumentasiCloud Contact CenterDesk API ReferenceAPI ReferenceChatbot and Knowledge BaseAdd Chatbot Smalltalk Library Question

Add Chatbot Smalltalk Library Question

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Terakhir diperbarui: 2025-03-31 20:18:08

API Call Description

An App admin actively calls a REST API to add a question to the chatbot's smalltalk library.
Caution:
Take effect directly on the live network after setting via RESTAPI (set and publish in the management console).

Sample Request URL

https://xxxxxx/v4/openim_console_http_svc/add_chitchat?sdkappid=88888888&identifier=admin&usersig=xxx&random=99999999&contenttype=json

Request Parameters

The following table only lists the parameters involved in modification when calling this API and their descriptions. For more parameter details, please refer to REST API Introduction.
Parameter
Description
v4/openim_console_http_svc/add_chitchat
Request API.
sdkappid
Assigned SDKAppID in the IM console when creating an application.
identifier
Must be an App administrator account. For more details, see App Administrator.
usersig
Signature generated by the App administrator account. For specific operations, see Generate UserSig.
random
Enter a random 32-bit unsigned integer in the range of [0,4294967295].
contenttype
The request format has a fixed value of json.

Maximum Calling Frequency

5 times/second.

Sample Request Packet

{
    "CategoryId": 77514,
    Add Question to REST_API
    "Answer":"Add response for REST_API"
    "AnswerType":0,
    "SimilarQuestions":[
        "Similar question 1"
        "Similar question 2"
    ]
}

Request Packet Fields

Field
Type
Description
CategoryId
Integer
The category to add to.
Question
String
The problem to add.
Answer
String
Answer.
AnswerType
Integer
Answer type. To meet enumeration values:
Ordinary text response.
2 - Rich text response.
SimilarQuestions
Array
Similar questions.

Response Package Example

{
    "ActionStatus": "OK",
    "ErrorInfo": "",
    "ErrorCode": 0
}

Response Packet Fields

Field
Type
Description
ActionStatus
String
Request processing result. OK: processing successful; FAIL: processing failed.
ErrorCode
Integer
Error code: 0 indicates success, non-zero indicates failure.
ErrorInfo
String
Error message.

Error Code Explanation

Unless a network error (for example, 502 error) occurs, the HTTP return code of this API is 200. The actual error code and error information are indicated by ErrorCode and ErrorInfo in the response packet body.
For common error codes (60000 to 79999), see the Error Code document.
The private error codes of this API are as follows:
Error Code
Description
-7
Parameter parsing failed. Check whether the request package meets the JSON Specification or the request parameters meet requirements.
-14
Exceeds the maximum frequency limit allowed by this API.
-20
Request requires App administrator permissions.

API Debugging Tools

Debug this interface using the Online Debugging Tool for REST API.

References

Query one-to-one chat messages (v4/openim/admin_getroammsg)
Topik sebelumnya: Add Chatbot Small Talk Library CategoryTopik selanjutnya: Add Chatbot FAQ Category

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