Real-Time Monitoring
Log in to the Cloud Contact Center management console, and in the left navigation bar, click Real-Time Monitoring to go to the real-time monitoring page.
Agent Monitoring
Filter telephone agents by skill group, agent status, or agent name. The agent monitoring page automatically refreshes every 20 seconds.
Skill Group Monitoring
Filter phone skill groups. The skill group monitoring page automatically refreshes every 20 seconds.
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