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Voice Satisfaction Survey

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最終更新日: 2025-01-24 16:07:05

Cloud Contact Center supports the satisfaction evaluation feature, that is, the system automatically plays a satisfaction evaluation prompt to the user side after the call is hung up or during the call, and the user can evaluate by pressing keys.
Initiate Voice Survey After Call End
Add a satisfaction survey before the end module in the inbound IVR, as shown below. See Creating and Binding IVR and Customer Satisfaction Evaluation for detail.
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Initiate Voice Survey During Call
Sending a satisfaction evaluation during the call can be implemented by configuring a satisfaction evaluation module through the self-service IVR (premium feature), as shown in the figure below.
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Cloud Contact Center

Voice Satisfaction Survey

Initiate Voice Survey After Call End

Initiate Voice Survey During Call

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