What's New
Cloud Contact Center Terminology Update
Post-Call Tag (Created by External Model)
Overview
The tag function allows you to extract various types of content after the call ends, including text, numbers, options, and yes/no answers. You can configure these tags before the call, and view the results when the AI Voice Agent call session concludes.
Setting Post-Call Tags
1. Open TCCC Management Panel, select AI Agent management > Post-Call Tags.
2. Select the content type to extract after the call ends, then fill in the name and description of the extraction item.
3. Click Save to apply the settings.
Viewing Post-Call Tags
Post-call tags are generated within 1 minute after the call ends.
1. Open TCCC Management Panel, select Service Records.
2. In the Operation column of the relevant call record, click View Detail.
3. Open the service record details page and view the extracted info in the Post-Call Tags module.
Note:
Note: If you need seamless integration of post-call tag extraction items into your business system, refer to Describe AI Call Extract Result for related API documentation.
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