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Cloud Contact Center

Announcement
What's New
Cloud Contact Center Terminology Update
What is Tencent Cloud Contact Center
Overview
Feature List
Terms Introduction
Handling Firewall Restrictions
AI Voicebot
Billing Guide
Voice Call Billing Overview
Desk Billing Overview
View Billing
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New User Guide
Voice Guide
Desk Guide
Use Case
Inbound: Customer Experience
Outbound: Telemarketing
Auto Dialer: Voice Notification
Integration Use Case (SDK）
Administrator Guide
Voice Guide
Desk Guide
Member Guide
Voice Guide
Desk Guide
AI Voice Agent Guide
Introducing AI Voice Agent
AI Voice Agent Practical Tutorial
Set Up Your AI Voice Agent
Activate AI Voice Agent Call
AI Voice Agent Call Logs
Developer Guide
SDK Development Guide
Data Push
Voice API Reference
History
Introduction
API Category
Making API Requests
Agent APIs
Skill Group APIs
Number APIs
Dual Call APIs
Predictive Outbound Call APIs
SIP Phone APIs
Call Service Record APIs
Billing APIs
Other APIs
Outbound Call APIs
Speech Intelligent Agent APIs
Data Types
Error Codes
Desk API Reference
API Reference
Callback Configuration
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Data Deletion Guide
Legal
Privacy Policy
Data Processing And Security Agreement
Service Level Agreements
TENCENT CLOUD CONTACT CENTRE TERMS OF USE
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ドキュメントCloud Contact CenterDeveloper GuideSDK Development GuideAgent Workspace SDK IntegrationGetting Started

Getting Started

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最終更新日: 2025-01-09 15:23:21
Tencent Cloud Contact Center helps you set up a customer contact center with voice, chat, audio and video capabilities. This guide explains how to use the provided SDKs to implement into your system.

Get Started

You can follow these steps for integrated development:
Step
Operation
1
Creating Cloud Contact Center application
2
Inbound / Outbound Configuration Guide
Outbound Call Quick Set Up
Inbound Call Quick Set Up
3
Refer to Integrating Agent-side SDK to integrate the agent side into your own system
4
Omni SDKs support different terminals including IOS, Android, Uniapp, Web SDK, please refer to the link for more
(It's more convenient to navigate from the sidebar)
Omni SDK for Inbound and Outbound

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