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DocumentaçãoCloud Contact CenterVoice API ReferenceCall Service Record APIsDescribeSessionDetail

DescribeSessionDetail

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Última atualização: 2026-03-27 10:45:45

1. API Description

Domain name for API request: ccc.intl.tencentcloudapi.com.

This API is used to query call details for a single call by session id and timestamp after call ends, including caller and contact information, voice recording.

A maximum of 20 requests can be initiated per second for this API.

We recommend you to use API Explorer
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API Explorer provides a range of capabilities, including online call, signature authentication, SDK code generation, and API quick search. It enables you to view the request, response, and auto-generated examples.

2. Input Parameters

The following request parameter list only provides API request parameters and some common parameters. For the complete common parameter list, see Common Request Parameters.

Parameter Name Required Type Description
Action Yes String Common Params. The value used for this API: DescribeSessionDetail.
Version Yes String Common Params. The value used for this API: 2020-02-10.
Region No String Common Params. This parameter is not required.
SdkAppId Yes Integer

App ID (required). can check https://console.tencentcloud.com/ccc

.
SessionId Yes String

Call session id

.
StartTimestamp Yes Integer

Start timestamp, Unix second-level timestamp, supports up to the last 180 days.

.
EndTimestamp Yes Integer

End timestamp, Unix second-level timestamp. the interval range between end time and start time is less than 90 days.

.

3. Output Parameters

Parameter Name Type Description
Caller String

Calling number

.
Callee String

Called number

.
CallType Integer

Call type 1 outgoing call 2 incoming call 3 audio dial-in 5 predictive outbound call 6 extension call

.
StartTimeStamp Integer

Start timestamp, Unix second-level timestamp

.
RingTimestamp Integer

Ring timestamp, UNIX second-level timestamp

.
AcceptTimestamp Integer

Answer timestamp, UNIX second-level timestamp

.
EndedTimestamp Integer

End timestamp, UNIX second-level timestamp

.
QueuedTimestamp Integer

Queue entry time, Unix second-level timestamp

.
StaffUserId String

Agent account

.
EndStatus Integer

Refer to the EndStatus field in the DescribeTelCdr api.

.
QueuedSkillGroupId Integer

Queue skill group ID

.
QueuedSkillGroupName String

Queue skill group name

.
RecordURL String

The recording link comes with authentication and a valid period. after obtaining it, please retrieve the content within 24 hours. do not persist this link. if the link has expired, call this api again to get a new link.

.
CustomRecordURL String

Recording transfer to external COS link

.
AsrURL String

Text information link of the voice recording, with authentication and valid period. please retrieve it within 24 hr after obtaining. do not persist this link. if the link has expired, call this api again to get a new link.

.
VoicemailRecordURL Array of String

Voicemail recording link

.
VoicemailAsrURL Array of String

Voicemail voice recording text information link. you need to purchase an offline speech recognition package through the console and enable the offline speech recognition switch.

.
IVRKeyPressed Array of IVRKeyPressedElement

IVR key information

.
PostIVRKeyPressed Array of IVRKeyPressedElement

Key information of satisfaction rate

.
HungUpSide String

Hang-Up side seat agent user system

.
UUI String

Customer custom data (User-to-User Interface)

.
Events Array of SessionEvent

Event list for calls in progress

.
ServeParticipants Array of ServeParticipant

Service participant list

.
SysHangupReason Integer

Status code for reason of system hang-up after connect.

details

.
SysHangupReasonString String

Reason for system hang up after connect.

details

.
RequestId String The unique request ID, generated by the server, will be returned for every request (if the request fails to reach the server for other reasons, the request will not obtain a RequestId). RequestId is required for locating a problem.

4. Example

Example1 Querying Call Detail Example

This example shows you how to query call detail.

Input Example

POST / HTTP/1.1
Host: ccc.intl.tencentcloudapi.com
Content-Type: application/json
X-TC-Action: DescribeSessionDetail
<Common request parameters>

{
    "SdkAppId": 1400000000,
    "SessionId": "0f507d5d-e1e4-436e-a655-1d6c75a79b4f",
    "StartTimestamp": 1756372067,
    "EndTimestamp": 1756893037
}

Output Example

{
    "Response": {
        "AcceptTimestamp": 1756892204,
        "AsrURL": "https://tccc.qcloud.com/tcccadmin/cdr/getAsrText?key=PEbNJ4mQ723VpLFHvMinns4n8Pnq1nmySYbmD7tljzGXyrb6jvtOBGbrQBAg%3D%3D-k-fKVP3WIlGpg8m9LMW4jEkQ%3D%3D-k-Hz86ZdIwexo5JKCsB%2BGeybDY6nqSjwcpbXifo%2B%2FNDf9LzO9%IZHUrajgyWkRDUWxLNWxVQkF3N0N6V1VKZnlhVWljWmNVV01HR2NPL2NyRlBKeW92NFcwV0ZvUklibFl1RExOdkFaSkFONmlqOWxrQWlCMTFrNmNZWVgrQWdObEJ3OTZzTjJwTWk0UEZ2cS9tZXc9PSIsIm5vbmNlIjoiMDd1aFNLRDFmSTV4enQzNyX9",
        "CallType": 1,
        "Callee": "0086158xxxxxxxx",
        "Caller": "00860755xxxxxxxx",
        "CustomRecordURL": "https://example.cos.ap-guangzhou.tencentcos.cn/record/2025/09/03/17/1756892231_f460fff5-0cad-8424-e904ef6a76d2.mp3",
        "EndStatus": 1,
        "EndedTimestamp": 1756892230,
        "Events": [
            {
                "EventType": "StaffHold",
                "StaffEventDetail": {
                    "Staffs": [
                        {
                            "Mail": "foo@tencent.com",
                            "StaffNumber": "20012"
                        }
                    ]
                },
                "Timestamp": 1756892209
            },
            {
                "EventType": "StaffUnhold",
                "StaffEventDetail": {
                    "Staffs": [
                        {
                            "Mail": "foo@tencent.com",
                            "StaffNumber": "20012"
                        }
                    ]
                },
                "Timestamp": 1756892217
            },
            {
                "EventType": "StaffMute",
                "StaffEventDetail": {
                    "Staffs": [
                        {
                            "Mail": "foo@tencent.com",
                            "StaffNumber": "20012"
                        }
                    ]
                },
                "Timestamp": 1756892220
            },
            {
                "EventType": "StaffUnmute",
                "StaffEventDetail": {
                    "Staffs": [
                        {
                            "Mail": "foo@tencent.com",
                            "StaffNumber": "20012"
                        }
                    ]
                },
                "Timestamp": 1756892224
            }
        ],
        "HungUpSide": "user",
        "IVRKeyPressed": [],
        "PostIVRKeyPressed": [],
        "QueuedSkillGroupId": 0,
        "QueuedSkillGroupName": "",
        "QueuedTimestamp": 0,
        "RecordURL": "https://tccc.qcloud.com/tcccadmin/getRecord/PEbNJ4mQ723VpLFHvMinns4n8Pnq1nmySYbmD7tljzGXyrb6jDk+I%+Fd6MhhwvtOBGbrQBAg==-k-fKVP3WIlGpg8m9LMW4jEkQ==-k-nhmzd124T8YIkIsnUjieNBmvkGzu6mYJxMPYpb9zwZc4bsUdV%=/eyJ0b2tlbklkRW52IjoicW5icGdyOG1NaTdWOFo2c3F3N3UxSDdDVUYzYi9ZRzhqUE1heGJRY0pFdG9tZkJmNW9CNDdpNG1ZaWIzMXFNZW1XNzh2MWdqdm4wUE9JRkoxMFdRLzgvTXFDVEtzSFlOdVIzYTZPN295VDUvaHdoU2lXVVZNWlNOdlJTdXk5UWEwUGZjZ0RQbFo4Z0RubVd3SzNLTld0NTdTVmxQS3lVdEVEMGtCeGtnZzlIbHpDSnN3VllkN290R1ZTVjBpVHQ5eTRPRll4a0ErL2ZHYXpUMEpvcWZyckhtcVJVbnRYSTNQazJ4N0RPSTdvZ1F6VTNwUlBTTXNPU1hhNUF2S0g3YVRTRk44Yk9lTHowcmtTMXlFSVVRIiwibm9uY2UiOiJvVlBmQW9yU1NqMDNwWEZTIn0=/000-2529533707-11368-dd792000e656498092f0672dd10f1954-000-1756892321.mp3",
        "RequestId": "d6053004-779e-4cea-bbff-aa689b5fb9ff",
        "RingTimestamp": 1756892201,
        "ServeParticipants": [
            {
                "AcceptTimestamp": 1756892204,
                "CustomRecordURL": "https://example.cos.ap-guangzhou.tencentcos.cn/record/2025/09/03/17/1756892231_8a76adc6-e70c-459d-8921-56c88d91f840.mp3",
                "EndStatusString": "ok",
                "EndedTimestamp": 1756892230,
                "Mail": "foo@tencent.com",
                "Phone": "",
                "RecordId": "8a76adc6-e70c-459d-8921-56c88d91f840",
                "RecordURL": "https://tccc.qcloud.com/tcccadmin/getRecord/PEbNJ4mQ723VpLFHvMinns4n8Pnq1nmySYbmD7tljzGXyrb6jDk+I%2Fte3zvgZBju2cQ+Fd6MhhwvtOBGbrQBAg==-k-fKVP3WIlGpg8m9LMW4jEkQ==-k-nhmzd124T8YIkIsnUjieNBmvkGzu6mYJxMPYpb9zwZc4bsUdV%2FRydVMnwbuKd1DLNvTC8LpUTz2ToslvXs4onjeAOlY=/eyJ0b2tlbklkRW52IjoiSjlkVXNhWlB4cGRydEJydEN6UEQ0dVBZNVBKTTM3ZjdoWjA3N05Ob3BFaVRQenlkVjRZK2tQNmpPWlN0Vjh2VFg1ZGJNcUFZK0RCckhMbHRnMks5ZGw1cWQwRzN5VURBQmdKeTZSYnVvcjYzejNTeXZxWHhZNGpEQUdYRkJ6NU9lMWZYbFB6akh0TEhRMFJhL0VvcTFlR1g2VDhiejVUUVJLNkk2Q3NMNDRRSUsvcDZ0QmlLV08xLzFCOW9RNXZIbk1zZmpzYXViem1Zb05RengvL1VuMERXcm9qeHNLby9RYzdLejhjVEtqZGE5dGtSVlJhK1hGZU90Q2pEMUNsbmdqYUhWd0pxVDNaQjMxMlZYeWNaIiwibm9uY2UiOiJWZkNxbU5teG1mcjVFeW1QIn0=/000-3989151499-12368-6808000033894582a618470286620405-000-1756892101.mp3",
                "RingTimestamp": 1756892198,
                "Sequence": 0,
                "SkillGroupId": 2522,
                "SkillGroupName": "foo-tel",
                "StartTimestamp": 1756892198,
                "TransferFrom": "",
                "TransferFromType": "",
                "TransferTo": "",
                "TransferToType": "",
                "Type": "staffSeat"
            }
        ],
        "StaffUserId": "foo@tencent.com",
        "StartTimeStamp": 1756892198,
        "UUI": "",
        "VoicemailAsrURL": [],
        "VoicemailRecordURL": []
    }
}

5. Developer Resources

SDK

TencentCloud API 3.0 integrates SDKs that support various programming languages to make it easier for you to call APIs.

Command Line Interface

6. Error Code

The following only lists the error codes related to the API business logic. For other error codes, see Common Error Codes.

Error Code Description
FailedOperation.SessionNotExists Session does not exist.
InternalError An internal error occurs.
InternalError.DBError Internal database access failure.
InvalidParameterValue Invalid Parameter
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