Note:
A previously purchased resource pack whose price has changed (for example, price reduction) can no longer be renewed, and you need to purchase a new one.
COS allows you to renew resource packs. If a resource pack will expire soon, you can manually or automatically renew it to extend its validity period.
Directions
2. On the left sidebar, click Resource Packs > Purchased to enter the purchased resource pack page.
3. Select one or multiple purchased resource packs and click Batch renew or Batch auto-renew.
If you select Batch renew, select the renewal duration in the pop-up window, click Renew, and follow the on-screen instructions to complete your purchase.
Note:
For example, if you purchased a public network downstream traffic pack of 50 GB with a validity period of three months and manually renewed it for three months, then its validity period would be extended by three months, during which you would get monthly traffic of 50 GB.
If you select Batch auto-renew, your resource packs will be automatically renewed on the date of expiration.
Note:
If vouchers are available under your account, they will be first applied when your resource packs are automatically renewed.
Expired resource packs will not be automatically renewed and will be displayed on the Expired tab.
If you cancel auto-renewal for your resource packs, we will resume the notify-before-expiration practice for them.
Renewal Reminder
COS supports renewal reminders for resource packs. If a resource pack will expire soon, the system will send a renewal reminder to you, and then you can promptly renew it.
For resource packs without auto-renewal, you will receive a reminder about the expiration 7 days before or on the day of expiration.
For resource packs with auto-renewal:
The system will check your account balance every day for seven days before it expires. If there are insufficient funds for automatic renewal, you will receive a reminder to top up your account.
If your account has sufficient balance on the day of expiration, the system will automatically renew the resource pack with auto-renewal enabled and send you a notification confirming the renewal. If there is insufficient balance, the system will renew the resource pack that expires the soonest. Any resource packs that are not renewed will be considered expired, and you will receive notification that the auto-renewal failed due to insufficient account balance and that the resource pack has expired.